M SREEKANTH

Responsibilities:

• Set up Git repositories and SSH Keys in Bitbucket for Agile teams.
• Helped teams configure Web-hooks in Github to trigger automated builds in Jenkins .
• Used builds tools like Ant and Maven for the building of deployable artifacts such as war & jar from source code.
• Set up CI/CD pipelines for Microservices and integrated tools such as Maven, Bitbucket, SonarQube, Nexus, Docker, Slack to provide immediate feedback to DEV teams after code check-in.
• Set up Jenkins master , added necessary plugins and more slaves to support scalability and agility.
• Created quality gates in SonarQube dashboard and enforced them in pipelines to fail builds when conditions were not met.
• Automated infrastructure provisioning on AWS using Terraform and Ansible .
• Maintain reusable infrastructure modules and templates to ensure consistent environment provisioning.
• Utilised Docker for container management, writing Dockerfiles, and setting up automated builds on Docker Hub .
• Virtualised environments using Docker containers to meet dev and test environment requirements.
• Used Docker Machine to spin up containers for QA testing purposes.
• Deploy and manage containerised applications in Kubernetes and write and maintain Helm charts or Kubernetes manifests.
• Wrote Ansible playbooks from scratch in YAML. Installing, setting up & troubleshooting Ansible, created and automated platform environment setup.
• Writing shell scripts to automate the jobs and scheduling cron jobs for job automation using commands with Crontab.
• Set up and maintain monitoring and alerting systems using Prometheus , Grafana , ELK Stack , Datadog , or New Relic .
• Implement logging solutions and ensure logs are centralised and actionable.
• Implemented AWS solutions using EC2 , Lambda , S3 , RDS , EBS , Elastic Load Balancer , and Auto Scaling Groups ; optimised volumes and EC2 instances.
• Created snapshots and Amazon Machine Images (AMI) for backup and cloning of AWS instances.
• Defined AWS Security Groups which acted as virtual firewalls that controlled the traffic allowed to reach one or more AWS EC2 instances.
• Creating S3 buckets and managing policies for S3 buckets and utilized S3 bucket and Glacier for storage and backup on AWS.
• Worked with Cloud Watch to monitor resources such as EC2, CPU memory, Amazon RDS DB services, Dynamo DB tables, EBS volumes; to set alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system.
• Utilised AWS CLI to automate backups of data and stores to S3 buckets, EBS and create AMIs for mission critical production servers as backups.
• Worked on JIRA/ServiceSnow for defect/issues logging & tracking and documented all my work using Confluence .
• Collaborating with developers, QA, and IT teams to ensure smooth integration and delivery.
• Maintain documentation for infrastructure, CI/CD processes, deployment playbooks, and onboarding guides.
• Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.

Responsibilities :

• Administer, configure, and maintain Linux servers and services (Red Hat, CentOS, Ubuntu, or other distributions).
• Manage system performance, troubleshooting, and ensuring high availability.
• Monitored system resources including CPU usage , memory , and SWAP utilization; cleared cached memory and increased SWAP space dynamically based on client requirements.
• Monitor and analyze system logs, proactively identifying issues and ensuring timely resolution.
• Install and configure software packages, services, and utilities.
• Provisioned and extended LVM volumes from managed LUNs to meet application team requirements
• Scheduled and managed cron jobs using crontab for automated system tasks.
• Provided and managed sudo privileges for users and teams.
• Performed network port checks and diagnostics at the server level and Perform system backups, patch management, and upgrades in a timely manner.
• Automation with Ansible:
• Develop and maintain Ansible playbooks to automate system provisioning, configuration management, and deployment tasks.
• Ensure automated tasks are running efficiently and resolve any automation-related issues that arise.
• IT Service Management (ITSM):
• Use ITSM tools (ServiceNow, JIRA) to track, manage, and resolve incidents, service requests, and changes.
• Follow ITIL best practices to ensure incidents, problems, and service requests are logged, prioritized, and resolved efficiently.
• Collaborate with other teams to ensure change management processes are followed for system upgrades and patches.
• Assist with developing and maintaining ITSM workflows related to system administration.
• Security & Compliance:
• Ensure that systems are secure by applying security patches, configuring firewalls, and conducting vulnerability assessments.
• Work closely with security teams to address security-related incidents or concerns.
• Maintain compliance with internal and external security standards and regulations (e.g., HIPAA, GDPR, etc.).

Responsibilities :Leading the sales team and supporting to the clients.

• Increased sales revenue by implementing targeted sales strategies and team training sessions.
• Managed the allocation of resources and implementation of sales strategies, leading to a more balanced and efficient team structure.
• Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.
• Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Runs effective team meetings where best practices, successes, and learning are shared.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Analyzed, assessed, and restructured the sale process to maximize productivity
• Maintained database systems to track and analyze operational data.
• Hiring, organization, and staffing of the inside sales team
• Strong IT skills, the ability to pick up systems quickly, and CRM knowledge
• Increased sales revenue by implementing targeted sales strategies and team training sessions.
• Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.

Responsibilities :

• Strategize workforce management to execute daily staffing plans, identify and report significant volume and capacity changes, and make just-in-time adjustments to ensure staffing requirements are met to achieve service level goals
• Inform customers about all products in the company, their uses, and benefits
• Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
• Ensure proper documentation in the information system in due time and check through it for accuracy.
• Follow up on sales delivery to customers and inquire about their user experience of the card purchased, making use of their feedback in rating customer satisfaction
• Responsible for credit control to ensure timely remittances and collection of construction forms from the market.
• Manages the performance and behavior of CROs through effective meetings, coaching, and mentorship
• Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
• Investigated and resolved customer inquiries and complaints quickly.
• Managing 100% compliance, process adherence, and team targets.

Responsibilities :

• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Resolved issues from customer reviews and took appropriate actions accordingly.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Collaborated with product team to communicate customer feedback, leading to improved product offerings

Responsibilities :

• Starting and completing production orders: Initiating production orders on the shop floor and marking them as complete when finished.
• Material tracking: Recording the usage of raw materials against production orders.
• Quality checks: Logging quality issues or defects encountered during production.
• Work center updates: Updating the status of work centers within the system to reflect current production activity.
• Production monitoring: Viewing real-time production progress and identifying potential issues.
• Data entry: Entering relevant production data into the SAP system, such as quantities produced, scrap rates, and machine downtime.
• Production operator dashboard usage: Utilizing a dedicated dashboard within SAP to access relevant production information and perform necessary actions.
• Prepared standard reports and documentation to communicate results to senior management.