M. Vishnuvaradan
Chennai
Summary
I’m looking forward to be part of your renowned organization which provides opportunities for growth, learning and scope for the implementation of my skills and hence give my best to the organization.
Overview
15
15
years of professional experience
Work History
Senior Process Associate
Teleperformance pvt LTD
12.2023 - Current
- Company Overview: (Insurance PERPI auto & home insurance Auditing & issuing)
- Auditing the document and pre policy creation
- We are working for only state farm insurance clients end to end insurance.
- Verifying each and every customer customers all vehicle & home details, history with respective email, address, type of vehicle (model, year of made, VIN no)- auto & home in the order using connecz application and ture people search, comp policy no etc.
- Verifying the payments for all policy with type cc, check or SFPP transactions.
- Once all files verified moving to underwriter queue they will condition and process further, if any deviation we will be contacting customer or onshore to get needed documents using email, company sites or calling.
- All home insurance has additional insured for mortgage handling for CEA (California earthquake insurance)
- (Insurance PERPI auto & home insurance Auditing & issuing)
Ecommerce Fraud Investigator
TATA Consultancy Services
Chennai
01.2021 - 01.2023
- Company Overview: Chennai
- Screening the online orders and defending the orders from unauthorized customers who makes purchase by stolen bank card details.
- Investigates AVS Checks of Bank cards of the customer and validates CVV by using Chase tools.
- Defends the Client from friendly fraud, ATO fraud, Phishing fraud and provides valid documents for Chargeback caused by fraudsters for saving the money of both client and customer.
- Reviewing shipping address, billing address, ip address, payment method, all history etc, if fraud happens we declined with proper comments.
- Managing Team of 6 people in Peak and Festival sales period.
- Verifying customers all cards, history with respective email, phone no, shipping and billing address, no of days with Michaels to find out any fraud involved in the order using safetech application and ture people search.
- Chennai
Mortgage - Loan Origination –Loan Processing
TATA Consultancy Services
01.2015 - 01.2017
- Reviewing all documents ( Title, HUD, Note document, Appraisal, flood certificate, borrower paystub, address 1,2, property type (condo, single, mobile), compliance report, title document, LOE, VOE ) etc.
- Reviewing eligibility for their property and help for buy the loan.
- In loan care we will do setup and audit the loans.
- Auditing and validating the Residential Mortgage Loans Information in client application.
- Application currently processing NLSU and all Escrow products loan.
- Conditioning files for missing or supporting documents as needed.
- Once all files verified moving to underwriter queue they will condition and process further, if any deviation we will be contacting customer or onshore to get needed documents using email, company sites or calling.
ACCENTURE SERVICES PVT LTD
01.2011 - 01.2015
- Company Overview: Residential Mortgage process
- Residential Mortgage process
Scheduling and Billing Assistant
SUN TV NETWORK LTD
02.2010 - 04.2011
- Preparing client and market mapping reports for his area / industry.
- Reports on client spends at a brand level.
- Follow up and ensure that monies are collected on time including sending appropriate reminders to clients and agencies for payment.
- Preparing sales and sales related reports including daily call reports, weekly reports, sales projection report etc.
- Plan and budget revenue generation for the week and month.
- Monthly Shift rostering
- Monthly SLAs reporting – Attendance tracking
- MIS sending to team and management, Flexible 24/7 US shift handling
Education
Degree - Business Administration and Management
Guru Nanak College
01.2009
Higher secondary -
Ramakrishna Vidhya
01.2006
Skills
- Strong Team player
- Quick Learner
- Adaptable
- Positive Attitude
- Hard Working
- Dedicated
- Initiative
- Well Decisive
- Flexible
- Good Interpersonal Skills
- Good Communication Skills
- Eagerness to Explore
- Eagerness to Learn New Things
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge.
Languages
- English
- Tamil
- Malayalam
Personal Information
- Date of Birth: 07/08/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Elementary
A2
Tamil
Elementary
A2
Malayalam
Elementary
A2
Timeline
Senior Process Associate
Teleperformance pvt LTD
12.2023 - Current
Ecommerce Fraud Investigator
TATA Consultancy Services
01.2021 - 01.2023
Mortgage - Loan Origination –Loan Processing
TATA Consultancy Services
01.2015 - 01.2017
ACCENTURE SERVICES PVT LTD
01.2011 - 01.2015
Scheduling and Billing Assistant
SUN TV NETWORK LTD
02.2010 - 04.2011
Degree - Business Administration and Management
Guru Nanak College
Higher secondary -
Ramakrishna Vidhya
Similar Profiles
Binita NagBinita Nag
Customer Service Associate at Teleperformance Pvt LtdCustomer Service Associate at Teleperformance Pvt Ltd
Zeenia ZeeniaZeenia Zeenia
Customer Service Representative at Teleperformance Pvt LtdCustomer Service Representative at Teleperformance Pvt Ltd
Swapnil Prabhakar DeshmukhSwapnil Prabhakar Deshmukh
Team Leader Operation at Teleperformance PVT LTDTeam Leader Operation at Teleperformance PVT LTD