Maansi Laljani

• Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
• Established a customer-centric culture within the zone, leading to improved customer satisfaction ratings and repeat business.
• Enhanced communication between departments by initiating regular meetings to discuss ongoing projects, upcoming deadlines, goals achievements, and challenges faced.
• Coordinated with human resources to recruit top talent, ensuring that the zone''s workforce remains competitive and well-equipped for business challenges.
• Conducted Daily meetings
• Digital Marketing
• Reporting to Project head

• Logging in on time
• Maintaining the CRM
• Giving reminders to booked trials and getting them completed.
• Attend the pod meeting
• Convince the customers who have already taken trial and achieve targets
• Make whatsapp groups of customers and stay connected with them.
• Attend daily stand up meeting with manager
• Call raw and connected leads and book trials for them
• Attend audit meetings every week
• Connecting with students and explaining them about courses
• Coordinating with other counselors
• Report to the Team Manager
• Listen to call recordings of the counselors and check if they are following the pitch.
• Guiding counselors where they are facing challenges.
• Coordinating with the call audit team and provide feedback to counselors provided by the auditors.
• Informing counselors about their enrolments and their generated revenues at the end of the month.
• Attending audit meetings and maintain audit score.
• Attending meetings with higher management and get to know about the new launched courses and inform the same to students.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

• Connecting with students and explaining them about courses

• Coordinating with other counselors

Report to the Team Manager for attendance and talktime.

• Complete daily talktime of 4 hours.

. Attending audit meetings and maintain audit score.

Attending meetings with higher management and get to know about the new launched courses and inform the same to students.

• Managed employee data
• Managed monthly expenses and liabilities of the company
• Managing mediclaim of employees
• Purchased workmen compensation policy of the company.
• PF registration and payments
• Professional tax registration and payments
• Managing a staff of 100 people
• Managing field staff expenses.
• Designed HR policies for the company.
• Conducted campus placements and interviews to recruit new employees for the company.
• Stayed as an executive Assistant to the Director.
• Made company a GCCI member
• Took follow ups.
• Led Administration team
• Co-ordinated with the staff.
• Played a role of purchase officer
• Managing vehicle insurances of the company
• Managing assets of the company
• Streamlined operational processes for improved efficiency and cost reduction.

• Coordinated with Senior project Manager.
• Handled the project team of Child Health Foundation & Saving Hundred Thousand Babies.
• Conducted outside meetings for Pediatricians.
• Planned accommodation and travel of Pediatricians.
• Handled websites of Asian Pacific Pediatric Association and Indian Pediatric Association.
• Managed Facebook and Twitter accounts of Asian Pacific Pediatric Association and Indian Pediatric Association.
• Assisted the Director of Asian Pacific Pediatric Association and Indian Pediatric Association.