Summary
Overview
Work History
Education
Skills
Hobbies are playing sports [ football , volley ball ] , watching T.V. , listening to songs.
Timeline
Generic

Madan Kumar

Beverage Manager
Bangalore

Summary

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 9 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

9
9
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Beverage Manager

Geometry Gastropub
Bangalore
05.2022 - Current
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Used [Dot pe ] to record ordering data and created organization and room storage system.
  • Resolved customer complaints involving food or beverage quality and service.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Designed beverage menus.
  • Maintained highest standards for beverage quality and service.
  • Managed all day-to-day operations within budgeted guidelines.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Purchased beverage stock and handled all inventory needs.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Implemented new drink policies, reducing over-pouring by 30 %.

Bar Manager

Foxtrot Gastropub
Bangalore
12.2020 - 03.2022
  • Consulted with managers to organize special events and promotions.
  • Recruited, hired and trained staff on bar practices, customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.

Beverage Specialist

Sly Granny
Bangalore
07.2018 - 11.2020
  • Prepared hot coffee and tea according to customer requests.
  • Greeted guests and inquired into beverage choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.

F&B Executive

Jonah's By Chef Willi
Bangalore
05.2017 - 06.2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled office meetings and client appointments for staff teams.

Senior Bartender

Chili's
Bangalore
11.2016 - 05.2017
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Closed out cash register and prepared cashier report at close of business.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

California Pizza Kitchen
Bangalore
08.2014 - 11.2016
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Education

High School Diploma -

NSVK Holy Mother School
Bangalore, India
07.2013 - 04.2023

Skills

Beverage pricing

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Hobbies are playing sports [ football , volley ball ] , watching T.V. , listening to songs.

  

· Hobbies are playing sports [ football , volley ball ]  , watching T.V. , listening to songs , cooking and learning , creating innovative cocktails , playing indoor and outdoor games .

Timeline

Beverage Manager

Geometry Gastropub
05.2022 - Current

Bar Manager

Foxtrot Gastropub
12.2020 - 03.2022

Beverage Specialist

Sly Granny
07.2018 - 11.2020

F&B Executive

Jonah's By Chef Willi
05.2017 - 06.2018

Senior Bartender

Chili's
11.2016 - 05.2017

Bartender

California Pizza Kitchen
08.2014 - 11.2016

High School Diploma -

NSVK Holy Mother School
07.2013 - 04.2023

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Madan KumarBeverage Manager