Madan Kumar
Beverage Manager
Bangalore
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 9 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Beverage Manager
Geometry Gastropub
Bangalore
05.2022 - Current
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Used [Dot pe ] to record ordering data and created organization and room storage system.
- Resolved customer complaints involving food or beverage quality and service.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Designed beverage menus.
- Maintained highest standards for beverage quality and service.
- Managed all day-to-day operations within budgeted guidelines.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Purchased beverage stock and handled all inventory needs.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Implemented new drink policies, reducing over-pouring by 30 %.
Bar Manager
Foxtrot Gastropub
Bangalore
12.2020 - 03.2022
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
Beverage Specialist
Sly Granny
Bangalore
07.2018 - 11.2020
- Prepared hot coffee and tea according to customer requests.
- Greeted guests and inquired into beverage choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
F&B Executive
Jonah's By Chef Willi
Bangalore
05.2017 - 06.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
Senior Bartender
Chili's
Bangalore
11.2016 - 05.2017
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
California Pizza Kitchen
Bangalore
08.2014 - 11.2016
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
High School Diploma -
NSVK Holy Mother School
Bangalore, India 07.2013 - 04.2023
Skills
Beverage pricing
Customer service background
Public speaking
POS software proficiency
Health and safety standards
Cost controls
Budgeting
Recruitment
Strategic planning
Hobbies are playing sports [ football , volley ball ] , watching T.V. , listening to songs.
· Hobbies are playing sports [ football , volley ball ] , watching T.V. , listening to songs , cooking and learning , creating innovative cocktails , playing indoor and outdoor games .
Timeline
Beverage Manager
Geometry Gastropub
05.2022 - Current
Bar Manager
Foxtrot Gastropub
12.2020 - 03.2022
Beverage Specialist
Sly Granny
07.2018 - 11.2020
F&B Executive
Jonah's By Chef Willi
05.2017 - 06.2018
Senior Bartender
Chili's
11.2016 - 05.2017
Bartender
California Pizza Kitchen
08.2014 - 11.2016
High School Diploma -
NSVK Holy Mother School
07.2013 - 04.2023