Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Madan Mohan Srinivas Basavaraju

Madan Mohan Srinivas Basavaraju

Hyderabad

Summary

Dynamic IT Program Manager with over 14 years of experience in the banking, finance, and insurance sectors, driving product initiatives from concept to successful delivery. Recognized for analytical expertise and technical strategy, with a strong ability to define, document, and communicate objectives, requirements, and constraints effectively. Proven track record in delivering cross-functional leadership while managing multiple projects simultaneously in fast-paced, high-performing environments. Passionate about leveraging technology and fostering innovation, adept at thriving under pressure and meeting tight deadlines as a proactive self-starter.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Program Manager - Global Data Platform

Chubb Business Services India Ltd
05.2024 - 07.2025
  • Directed 6 Project Managers and Agile Leads overseeing multiple squads to ensure seamless delivery and drive enterprise-wide digital transformation.
  • Managed end-to-end delivery of large-scale data initiatives on Azure Infrastructure, covering Data Warehousing, Data Integration, Machine Learning, DevSecOps automation, and Business Intelligence.
  • Led a 60+ member cross-functional team to deliver agile programs, feature enablements, and SLA-driven support across the platform.
  • Developed and executed strategic roadmaps, conducted PI Planning, ART Syncs, and SoS sessions to enhance platform performance, scalability, and adoption of emerging technologies.
  • Championed deployment of Snowflake, Dataiku, Alteryx, and PowerBI enterprise-wide.
  • Founded and led Innohub, a flagship innovation program driving initiatives above and beyond core deliverables.
  • Ensured budget optimization, resource allocation, and compliance with data security and privacy regulations across the project lifecycle.
  • Maintained RAID logs, steering committee reports, and delivery dashboards for executive stakeholders.
  • Applied Azure cost management and provisioning expertise to optimize resource utilization.
  • Established engineering dashboards and key maturity metrics (SLA reports, incident management KPIs, CI/CD automation metrics).
  • Improved program effectiveness by 35% through data-driven trend analysis and process optimization.
  • Designed JIRA dashboards and EazyBI metrics to standardize agile maturity across squads, reducing SLAs from 17.5 days to 2.3 days in six months.
  • Scaled India-based Global Data Platform team from 28 to 140 FTEs across diverse technologies; managed SOWs, license renewals, and vendor contracts.

Program Manager / SM - ML & Data Engineering

Chubb Business Services India Ltd
03.2022 - 04.2024
  • Led the global Machine Learning portfolio, optimizing resource utilization and implementing performance metrics to track efficiency across environments.
  • Built and deployed ML-as-a-Service (MLOps) on Azure, delivering automated ML solutions as RESTful APIs—cutting 4,500+ person-hours annually.
  • Designed and launched the Analytics & ML Workspace (AML), enabling end-to-end ML model development and deployment with pre-configured toolsets.
  • Delivered AI/ML solutions in Text Classification, Entity Recognition, NLU/chatbots, OCR, and Custom NLP at global scale.
  • Defined and executed product roadmaps for legacy-to-Azure migrations, producing BI dashboards for regulatory and business reporting.
  • Set multi-year API and real-time services strategy; documented features, user stories, and personas to drive agile delivery.
  • Managed full ML model lifecycle, integrating user feedback to improve performance.
  • Facilitated Scrum/PI planning, portfolio reviews, and DSUs, ensuring alignment with business priorities.
  • Coached teams to achieve productivity targets, built product roadmaps, and resolved delivery roadblocks.

Associate Lead / Scrum Master

J.P. Morgan Chase
11.2015 - 03.2022
  • Served as Technical Lead for a modernized microservices-based risk governance platform using Agile delivery.
  • Led MVP planning, architecture discussions, and technology stack selection with business owners, product teams, architects, and UX designers.
  • Directed infrastructure modernization through continuous upgrades and scalability improvements.
  • Scoped, planned, and estimated scrum team capacity to deliver MVP objectives.
  • Authored technical designs, database models, developer guides, and onboarding materials.
  • Translated epics into actionable user stories; advised product owners on backlog prioritization for optimal delivery.
  • Facilitated scrum ceremonies including daily stand-ups, backlog refinements, and scrum-of-scrums.
  • Validated backend services and APIs using Java, Spring Boot, Spring Cloud, RESTful Services, JMS, and SQL.
  • Developed and deployed DDL, DML, and PL/SQL scripts; performed unit testing.
  • Partnered with business analysts to deliver high-availability, mission-critical solutions.
  • Trained scrum teams to enhance cross-functional and technical capabilities.

Analyst I - Apps Programmer

Bank Of America - BA Continuum India Pvt. Ltd.
04.2011 - 11.2015
  • Delivered automation and functional testing for mortgage product platforms across Consumer, Card, and GWIM business lines.
  • Analyzed business requirements, collaborated with analysts for clarifications, and prepared test plans, scenarios, and walkthroughs for approval.
  • Executed system integration, GUI, regression, and automation testing, ensuring high-quality deliverables.
  • Developed and managed test scripts in Quality Center for sprints and releases; executed complex SQL queries for data validation and automation utilities.
  • Provided effort estimates, tracked and triaged defects, and delivered daily status reports to management.
  • Conducted team training and knowledge-sharing sessions to improve testing standards and efficiency.

Education

Master in Science - Distributed Systems and Networks - Computer Science

University of Hertfordshire
11.2008

Bachelor Of Technology (B.Tech) - Electronic Instrumentation and Control Engineering (EICE)

Sri Venkateswara University
04.2006

Skills

  • IT Project Management
  • Agile Development Methodologies
  • JIRA
  • Confluence
  • Cloud Infrastructure Management
  • DevOps
  • Testing Tools - SOAPUI & Postman, Selenium with cucumber, UFT
  • Data as a Service / Self Service Data Analytics

Certification

  • Certified Scrum Master - CSM
  • Certified Scrum Product Owner - CSPO
  • Certified SAFe Agilist 6.0
  • Certified SAFe 6 Product Owner / Product Manager - SAFe POPM
  • Azure Certification - AZ - 900
  • ISTQB Certified

Accomplishments

  • Organized Global Data Platform Roadshow across India, Greece and Mexico locations on empowering the strength and capabilities of Cloud Data Platform.
  • Won Global Employee Spotlight Award in 2024 for the efforts on streamlining the Global Data Platform in Agile and successfully migrating 50+ applications to Azure from various environments with cost reduction of $3.1MM per annum.
  • Won Team Impact Award for co-coordinating across Chubb and driving the platform as a Service initiative to successfully collaborate and conduct workshops explaining the infra process from Global Data Platform side on Azure. Migrated close to 50+ applications and 300+ services and infrastructure.
  • As a successful ML Program Manager, pioneered the end to end “Machine Learning & Automation” initiative for Data & Analytics domain in Chubb.
  • Lead the Machine Learning team in automating insurance quotes that is generating $ 2 MM in revenue and saved $ 800K in annual saves.
  • Appreciation from Chief Product Manager - JPMC for designing and implementing a custom framework to perform automated data quality reconciliations. – Q4-2021
  • Won Top Notch Quality Team Award in Jan 2021 for efforts on driving team with 0 production and UAT defects consecutively for 18 sprints.
  • Won Award of Appreciation in Nov 2016, May 2018, Oct 2019, Nov 2021 for efforts on providing high quality on the deliverables and also for being part of innovation and additional initiatives worked beyond deliverables.
  • Won Recognition Award in May 2016 for efforts on leading and driving team up to speed with new initiative project Controls Room.
  • Won Global Innovation Award in July 2014 for taking up initiative of creating a tool named ACCORD which works on Orthogonal Array Testing concepts.
  • Won Global Recognition Gold Award in Jan 2015 recognition for efforts on pulling crucial projects ahead of delivery time with commitment and leading team to have successful delivery.
  • Got Commendation award from Vice Chancellor of University of Hertfordshire, for Merit in Academics in International Student Category.
  • Got University award from Vice Chancellor of S.V University for securing Distinction in B.Tech (2002-2006).

Timeline

Lead Program Manager - Global Data Platform

Chubb Business Services India Ltd
05.2024 - 07.2025

Program Manager / SM - ML & Data Engineering

Chubb Business Services India Ltd
03.2022 - 04.2024

Associate Lead / Scrum Master

J.P. Morgan Chase
11.2015 - 03.2022

Analyst I - Apps Programmer

Bank Of America - BA Continuum India Pvt. Ltd.
04.2011 - 11.2015

Bachelor Of Technology (B.Tech) - Electronic Instrumentation and Control Engineering (EICE)

Sri Venkateswara University

Master in Science - Distributed Systems and Networks - Computer Science

University of Hertfordshire

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Madan Mohan Srinivas Basavaraju