Madan Datta Vema
Hyderabad
Summary
Results-driven professional specializing in data visualization and performance analysis. Developed analytics systems that enhanced agent productivity and operational efficiency, providing critical insights for performance improvements. Proficient in SQL analytics and Power BI dashboard creation, delivering actionable insights to optimize performance.
Overview
2
2
years of professional experience
Work History
Process Associate- Workforce Management (WFM)
Genpact
Hyderabad
06.2024 - Current
Created an analytics system to track agent productivity with SQL and Power BI dashboard. Delivered actionable insights that identified strengths and opportunities for agent performance enhancement. Managed roster alignments of agents according to operational needs. Leveraged key metrics to foster growth and improve overall efficiency.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Computer Science & Engineering
Parul University
Vadodara, Gujarat04-2023
Skills
- SQL analytics
- Power BI dashboard
- Excel Sheets
- Agent productivity
- Roster management
- Workforce analytics
- Data visualization
- Performance analysis
- Communication
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Native
Native
Area of Interests
- Passionate about leveraging data science to transform business strategies and drive innovation in decision-making.
- Enjoys Listing to and Singing Melody Music.
- Interested in exploring different cultures and understanding global perspectives through travel experiences.
Timeline
Process Associate- Workforce Management (WFM)
Genpact
06.2024 - Current
Bachelor of Science - Computer Science & Engineering
Parul University