Muzaffar Mushtaque Shaikh

Workforce Management (WFM) and MIS professional with 6+ years of experience in reporting, analytics, and client coordination. Proven ability to lead teams, streamline reporting processes, and deliver accurate dashboards for business decision-making. Skilled in advanced Excel, forecasting, and variance analysis with a strong background in customer service and team leadership.

• Reduced reporting errors by 20% through improved data validation and reconciliation processes
• Streamlined invoice preparation, achieving 100% on-time submissions across billing cycles
• Designed and implemented dashboards that cut report preparation time by 30%
• Supported forecasting models that improved resource allocation accuracy by 15%
• Mentored junior team members, resulting in faster onboarding and improved team productivity