MADDIRALA PRESSY ASHA
Customer Relationship Executive(Insurance Advisor)
Visakhapatnam
Summary
Customer-centric professional with experience in insurance renewals, customer relationship management, and CRM-based service operations. Currently working as a Service Excellence Associate managing Commercial Lines (CL) and Personal Lines (PL) renewals using Salesforce, AMS, and Epic. Skilled in customer communication, policy follow-ups, documentation accuracy, and service delivery. Seeking a Customer Relationship Executive (Insurance Advisor) role at DigiRecruitx to support customer retention and insurance advisory services.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Service Excellence Associate
Assuretrac
07.2025 - Current
- Manage Commercial and Personal Lines insurance renewals
- Handle customer queries, follow-ups, and policy updates through CRM systems
- Maintain accurate policy and customer data in Salesforce, AMS, and Epic
- Coordinate with internal teams to resolve issues and meet SLA requirements
BIM Modeler
Clove Technology
01.2024 - 06.2025
- Maintained detailed documentation with high accuracy and compliance
- Coordinated with teams to meet client requirements and deadlines
- Demonstrated strong attention to detail and process adherence
Education
B.Tech - Civil Engineering
Vignan Institute of Information Technology
Visakhapatnam, India04-2024
Diploma - Civil Engineering
Government Polytechnic
04-2019
Skills
Customer Relationship Management
Insurance Renewals (CL & PL)
Customer Support
CRM Tools: Salesforce, AMS, Epic
Policy Follow-ups
Documentation Accuracy
Email & Case Management
MS Excel, Word, PowerPoint
Communication & Problem Solving
MS office
Task prioritization
Certification
MDP-O Level Certificate – CAD Domain
Timeline
Service Excellence Associate
Assuretrac
07.2025 - Current
BIM Modeler
Clove Technology
01.2024 - 06.2025
B.Tech - Civil Engineering
Vignan Institute of Information Technology
Diploma - Civil Engineering
Government Polytechnic