Madhab Kachari
Operational Manager
Dibrugarh ,AS
Summary
Knowledgeable in almost all the departments in Automobile industry . Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Coordinate and manage daily operations in organizations with all the employees.
Overview
29
29
years of professional experience
Work History
BSC Co-ordinator
JayBee Auto (Authorized Dealer Of Maruti Suzuki)
Dibrugarh , Assam
04.2014 - 12.2017
- Conduct weekly meeting with the department heads of Sales , Service, Spares, Accessories, Insurance , True value –Exchange and review the performance of each and every department (growth , de growth) and submit the reports to the ceo like month wise wholesale target achievement and retail growth, Paid service retention, Extended Warranty Penetration, Exchange Business performance, Sales, Service and POC manpower certification,MSGA retail per car & MSGP performance, commercial wholesale performance,Customer delight index, pre sales and post sales complaints reduction status,customer engagement index etc.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Administrative Manager
JayBee Auto (Authorized Dealer of Maruti Suzuki)
Dibrugarh , Assam
01.2012 - 12.2017
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Employee in and out time monitoring and leaves monitoring CL EL and SL etc.
- Ensure timely renewal of Trade License- Municipality and DTO, Labour Certificate Form-Q, Factory License, Pollution certificate etc. and maintain a good relationship with the PF and ESIC offices are also included in my job profile.
HR Manager
JayBee Auto (Authorized Dealer of Maruti Suzuki)
Dibrgarh , assam
01.2012 - 12.2017
- Employee Recruitment ,Train and Retain was my first duty. I was the mediator between employee and employer. Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Salary preparation and release the incentives on timely basis was included in my job profile. Give the awareness about the PF and ESIC to all employees.
- Poor performer counselings more than 90 days old DSE/RDSE was also included in my job profile. Trained and guided team members to maintain high productivity and performance metrics.
- Awarded as a best HR Manager in the year 2014 region East-3
Workshop Manager
JayBee Auto (Authorized Dealer Of Maruti Suzuki)
Dibrugarh , Assam
09.2011 - 12.2011
- Got an opportunity to play the role of Workshop manager for few month only during the absence of the Workshop Manager.
- Supervise, manage and monitor automotive service technicians and repairers.
- Ensure delivery of vehicles to customers on time.
- Monitoring of Service Load growth both Workshop floor and Bodyshop and as well as labour growth.
- Monitoring of productivity for each and every technicians.
- Weekly monitoring of all the tools and service equipments.
- Personally met to dissatisfied customers to knew the root cause for analysis.
EDP Incharge
JayBee Auto (Authorized Dealer of Maruti Suzuki)
Tinsukia , Assam
04.2007 - 12.2011
- Assisted computer users with technical issues remotely and at workstations.
- Enquiry and booking Punching in DMS.
- Issue new car gate pass to PDI team to get ready the vehicle before delivery in FIFO system.
- Prepare Sales Invoice, Sale certificate (Form-21) ,EW, Insurance etc at the time of new car delivery.
- Data Entry, Job card opening and billing, daily followup list ready
- Sales invoicing and maintain the stock list of new vehicles. Also to make a separate list of BBND vehicles.
- Ensure the proper maintenance of all PC's and Printers.
Operational Manager
Techno Mech (Authorized Distributor of Maruti Suzuki Genuine Parts & Accessories)
Dibrugarh , Assam
01.2018 - 12.2020
- Implemented policies and standard operating procedures for continuous improvement.
- Daily monitoring of stock level and retail status and fund availability in extranet so that despatch does not stuck.
- Review customer wise, category wise and pocket wise sales. To guide the sales team in developing innovative sales strategies so as to ensure year on year business growth.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- To make a monthly visit plan for all the big traders and masses to increase the retail in the territory.
- Daily morning meeting through conference call with all the Retail Outlet Incharge and warehouse team to fulfill the daily targets.
Insurance Advisor
JayBee Auto (Authorized Dealer of Maruti Suzuki)
Tinsukia , Assam
04.2005 - 03.2007
- Insurance reminder calls on daily basis as per the insurance followup list. Also to inform the customers about the benefits of maruti insurance.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
Customer Care Executive
JayBee Auto (Authorized Dealer of Maruti Suzuki)
Tinsukia , Assam
03.2003 - 03.2005
- SMR-Service Marketing Reminder calls to 1st/2nd /3rd & Paid Service due customers twice before the due dates.
- Collect the instant feedback card from the customers before billing to arrest any dissatisfaction in customers mind.
- PSF- Post service followup to know the feedback from the customers whether the service was ok or not.
- If any dissatisfied customer found during PSF inform the same to the concern Service advisor as well as service manger too.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Sales Executive
Dynasty Walford (Authorized Fiat & Tractor Dealer)
Dibrugarh , Assam
02.2001 - 02.2003
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Enquiry generation and enquiry followups. Customers need analysis.
- Ensure test drive to all showroom walk in customers to convert it into retail.
- Also my duty was to sale value added services like Accessories, insurance, Warranty along with vehicle retail.
Education
B'COM GRADUATE -
Dibrugarh University
DIBRUGARHQuote
Judge a man by his questions rather than his answers.
Voltaire
Skills
Operations management
Recruitment strategies
Multitasking abilities
Insurance Policy renewals
Stock management
Complaint resolution
Sales and marketing
Customer service
Administration management
Teamwork
Languages Known- Assamese, English, Hindi, Bangali, Bhojpuri, Nepali
Timeline
Operational Manager
Techno Mech (Authorized Distributor of Maruti Suzuki Genuine Parts & Accessories)
01.2018 - 12.2020
BSC Co-ordinator
JayBee Auto (Authorized Dealer Of Maruti Suzuki)
04.2014 - 12.2017
Administrative Manager
JayBee Auto (Authorized Dealer of Maruti Suzuki)
01.2012 - 12.2017
HR Manager
JayBee Auto (Authorized Dealer of Maruti Suzuki)
01.2012 - 12.2017
Workshop Manager
JayBee Auto (Authorized Dealer Of Maruti Suzuki)
09.2011 - 12.2011
EDP Incharge
JayBee Auto (Authorized Dealer of Maruti Suzuki)
04.2007 - 12.2011
Insurance Advisor
JayBee Auto (Authorized Dealer of Maruti Suzuki)
04.2005 - 03.2007
Customer Care Executive
JayBee Auto (Authorized Dealer of Maruti Suzuki)
03.2003 - 03.2005
Sales Executive
Dynasty Walford (Authorized Fiat & Tractor Dealer)
02.2001 - 02.2003
B'COM GRADUATE -
Dibrugarh University