IDS
MADHAB JYOTI BORAH
Bangalore
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
8
8
years of professional experience
1
1
Language
Work History
Duty Manager
Zone By The Park
Bangalore
02.2023 - Current
- Trained employees in essential job functions.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations, scheduling staff duty and overseeing emails & OTA's.
- Monitored guests reviews on Google, TripAdvisor etc to maintain guest satisfaction and provide best service.
- Maintained positive guests relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented new procedures and policies to improve operational productivity.
Duty Manager
Glyngarth Resorts
Ooty, Tamilnadu
12.2021 - 12.2022
- Initiated plans to improve guests relations, quality standards, and service efficiency.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Configuring rates on hotel PMS.
DUTY MANAGER
Sarovar Portico
Somnath
07.2021 - 12.2021
- Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating positive work environment for employees
- Initiated plans to improve guests relations, quality standards, and service efficiency.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented useful strategies to increase sales and guests satisfaction.
Front office & Reservation Executive
Glyngarth Resorts
Ooty
03.2019 - 05.2020
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone or through central reservation system
- Maximised revenue by turning simple inquiries into reservations.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Front Office Assistant
HM Suites & Studios
Bangalore
06.2016 - 03.2019
- Welcomed guests upon entry to hotel, assisted with check in and check out.
- Answered phones, booked reservations, respond to emails and electronic reservations.
- Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed.
- Prepared check out bills and collected payments from departing guests
- Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
Education
12th - Arts
KAKOJAN COLLEGE
Jorhat, Assam10th -
SEBA) P.C.U.M VIDYALAYA
Jorhat, AssamSkills
- Ul>
Operational Oversight
- P>Training and mentoring
- P>Staff Management
Software
LUCID
DJUBO
PRISM
Interests
Travelling
Socialising
Playing guitar
Timeline
Duty Manager
Zone By The Park
02.2023 - Current
Duty Manager
Glyngarth Resorts
12.2021 - 12.2022
DUTY MANAGER
Sarovar Portico
07.2021 - 12.2021
Front office & Reservation Executive
Glyngarth Resorts
03.2019 - 05.2020
Front Office Assistant
HM Suites & Studios
06.2016 - 03.2019
12th - Arts
KAKOJAN COLLEGE
10th -
SEBA) P.C.U.M VIDYALAYA