Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
MADHAN KUMAR S

MADHAN KUMAR S

IT System Engineer
Trichy

Summary

A quality-focused IT professional with A+ certification 2+ years of experience as an IT system support engineer, configuring and monitoring complex systems and infrastructures, and technology-inclined professionals possess strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Overview

3
3
years of professional experience
23
23
years of post-secondary education
7
7
Certifications

Work History

IT System Engineer

NETACCESS
Trichy
10.2022 - Current
  • Maintaining computer networks and systems, including software, VPNs, routers, and other physical hardware
  • Provides technical assistance to customers and clients of medium to large size via (phone, email, and remote support) and managed over 50 costumer call per day
  • Remotely worked on Active Directory (adding, deleting, creating, modifying user account information, resetting passwords)
  • Provide quick resolution and excellent customer service, and follow-up on the issues via ticketing tools
  • Securing company data using timely windows patch updates, Anti-Virus and Backups Installing and configuring network equipment to latest update and updating AV software to keep data and communication secure
  • Maintaining daily call log reports, hardware inventory, and day-to-day updating of stock and live assets in the organization and maintaining IT asset tracking updated Provided on boarding support to new users and keeping proper documentation for all IT related operations
  • Working expertise in LAN and WAN technologies (TCP/IP, VLANS, POE, IP-sub-netting) and working knowledge of network cabling infrastructure and specifications
  • Serve as company's first point of contact for the customer on administrative and technical matters for assigned projects
  • Installed and configured network devices, including routers, modems, hubs, switches, printer, scanner and WLAN controllers
  • CCTV installation and IP Resetting Performed backups of all systems and provided support and assistance to us

Desktop Support Engineer

HIVEDROID TECHNOLOGIES
Coimbatore
04.2020 - 05.2021
  • Configured hardware, devices, and software to set up work stations for employees.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assembling and De-assembling of a system and laptop Outlook Configuration CCTV installation and IP Re-setting OS Installation Via CD and Pen-drive Troubleshooting of hardware and software Software Installation including antivirus, Printer and Scanner
  • Bios Configurations , Drivers Installation via Driver pack Solution LAN Connectivity of systems using Switch Cable Crimping of twisted pair cable IP Configuration in LAN Network

Education

Master of Computer Applications - MCA -

Hindusthan College of Arts And Science, Coimbatore
04.2001 - 05.2022
  • Completed professional degree in master of computer application
  • 81 percentage

Bachelor of Computer Applications - BCA -

National College, Trichy
04.2015 - 04.2017
  • Completed professional degree in bachelor of computer application
  • 76 percentage

Skills

    Hardware & Networking: Assembling and De-assembling of a system and laptop Outlook Configuration CCTV installation and IP Re-setting OS Installation Via CD and Pendrive Troubleshooting of hardware and software Software Installation including antivirus, Printer and Scanner Bios Configurations Drivers Installation via Driverpack Solution LAN Connectivity of systems using Switch Cable Crimping of twisted pair cable IP Configuration in a LAN Network

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Certification

CCNA & DSE Certified – course of study offered by CMS IT

Additional Information

Emerging new technologies systems, Problem-Solving, Time Management, Team work, Highly organized, Multi-tasking

Timeline

IT System Engineer - NETACCESS
10.2022 - Current
Desktop Support Engineer - HIVEDROID TECHNOLOGIES
04.2020 - 05.2021
National College - Bachelor of Computer Applications - BCA,
04.2015 - 04.2017
Hindusthan College of Arts And Science - Master of Computer Applications - MCA,
04.2001 - 05.2022

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MADHAN KUMAR SIT System Engineer