MADHAN M
Perambur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven with overall 13+ years of experience seeking a challenging role that leverages my leadership skills and technical expertise.
Overview
13
13
years of professional experience
Work History
Account Operational Lead
Hewlett Packard Enterprise
07.2020 - 07.2024
- Developing and maintained reports, metrics, and dashboards to inform business decisions.
- Prepared reports, metrics, and presentations to effectively communicate ideas and information between business units and IT.
- Developed technical solutions to meet business requirements, applying technical expertise and precedent.
- Exchanged ideas and information in a concise and logical manner, facilitating collaboration and decision-making.
- Escalating key control risks and critical issues to senior management
- Planning ETA and projecting completion progress of team's performance by connecting with various region leads
- Identified and assessed potential risks, developing mitigation strategies to minimize impact.
- Developed and maintained project plans, timelines, and status reports
- Resolved complex problems through analysis and solution development
- Demonstrated sound ethical judgment and adherence to policy, escalating and managing control issues with transparency
- Collaborated with stakeholders to ensure compliance with regulatory requirements and industry standards.
- Tracking and distributing reports to other Operation Leads and assisting IB's / Partners on queries by providing comprehensive explanations
Team Lead
Hewlett Packard Enterprise
03.2018 - 06.2020
- Creating an inspiring team environment with an open communication culture and setting clear goals to team
- Monitor team performance and report on metrics, Recognizing high performance and reward accomplishment
- Resolving customers' problems and billing complaints by performing activities such as exchanging Merchandise, refunding money, or adjusting bills.
- Reporting the findings during the internal audit to the Management on Quarterly / Half yearly basis.
- Process improvement initiatives for reducing the error percentage and improve accuracy threw out the process for AMS region.
Subject Matter Expert
Hewlett Packard Enterprise
02.2016 - 02.2018
- Applying subject expertise in evaluating business operations and processes.
- Identifying areas where technical solutions would improve business performance.
- Recommending technical solutions and determining software development requirements.
- Verifying technical reference information, including user guides, training manuals, and system requirements.
- Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
Process Associate
Hewlett Packard Enterprise
05.2013 - 02.2016
- Creating customer contact information and business partners to maintain customer master data.
- Create Quotations through SAP, MS Excel and other internal web based applications.
- Applying and changing the various types of discounts to the customer's active formal quotes and renewal quotes.
- Working on invoices such as giving credits to customers, cancelling the whole invoice and cancelling the requested line items in the invoices.
- Order booking - Conversion to contracts based on the customer PO and procurement proofs.
- Ensure the customer meets the legal standards and check the creditability of the payer to have a service agreement with HPE.
Senior Executive and Logistic
The New Indian Express
06.2012 - 05.2013
- Resolving products related issue and taking compliance
- Packing and dispatching products via couriers
- Maintaining customer data and updating air way bill number on the database
- Maintaining 100% Accuracy in the Process and Productivity
- Customer Delight
- Responsible for E2E Team metric performance.
- Responsible for Process Compliance for all the quotes and contracts completed.
- Drive continuous process improvements - identify opportunities on operational/tactical level, conduct root-cause analysis
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
Customer Care Executive (E-commerce)
The New Indian Express
03.2011 - 06.2012
- Attending customer calls and responding to their queries
- Explaining the products to the customers
Education
Bachelor - Computer Science
J.H.A Agarsen College
01.2010
Higher Secondary - undefined
Don Bosco Higher Secondary
01.2007
High School Education - undefined
Don Bosco Higher Secondary
01.2005
Skills
- Proactive Thinking
- Analytical and problem solving ability
- Strong communication skills
- Business Analysis
- Technical Solutioning
- Project Management
- Requirements Gathering
- Risk Management
- Business Process Improvement
- Research and Analysis
- Teamwork and collaboration
- Problem-Solving
- Collaboration
Accomplishments
- Star employee award in 2014 and 2016.
- Won the Prestigious HPE Level 1 Recognition cash award in FY17.
Languages
Tamil
English
Tools Known
- MS Office
- Power BI
- SFDC
Cricket, Badminton, Cooking
I was in my college team representing my college in Cricket and in Badminton. now every weekend i used to play badminton
on my leisure time i will cook trying new dishes
Software
Microsoft Suite
Power BI
Timeline
Account Operational Lead
Hewlett Packard Enterprise
07.2020 - 07.2024
Team Lead
Hewlett Packard Enterprise
03.2018 - 06.2020
Subject Matter Expert
Hewlett Packard Enterprise
02.2016 - 02.2018
Process Associate
Hewlett Packard Enterprise
05.2013 - 02.2016
Senior Executive and Logistic
The New Indian Express
06.2012 - 05.2013
Customer Care Executive (E-commerce)
The New Indian Express
03.2011 - 06.2012
Higher Secondary - undefined
Don Bosco Higher Secondary
High School Education - undefined
Don Bosco Higher Secondary
Bachelor - Computer Science
J.H.A Agarsen College
Similar Profiles
Abdulla TS PMPAbdulla TS PMP
Project Lead/Scrum Master at Hewlett Packard EnterpriseProject Lead/Scrum Master at Hewlett Packard Enterprise
Akshay GaneshAkshay Ganesh
Demand Planner at Hewlett Packard EnterpriseDemand Planner at Hewlett Packard Enterprise
Tomáš RekTomáš Rek
Supply Chain Project Manager at Hewlett Packard EnterpriseSupply Chain Project Manager at Hewlett Packard Enterprise