Nirmal Kumar Dhakshinamoorthy
Bangalore
Summary
- Experienced professional adept at managing daily operations and optimizing production. Skilled in problem-solving with effective communication and planning abilities. Organized, systematic, and adept at building relationships and leading teams.
Overview
7
7
years of professional experience
Work History
Account Operational Lead
Hewlett Packard Enterprise
Bangalore
04.2017 - Current
- Executes operational activities to facilitate the entire sales order process from quote to delivery, ensuring accuracy in quote preparation, pricing, configuration, deal registration and order management.
- Produced deal documentation and configured systems to reflect ordering processes, while generating invoices and client billing in accordance with service and product agreements.
- Recorded, updated and validated customer and deal information in systems.
- Ensured all approvals, authorizations, and terms and conditions were included with the request by checking for missing and conflicting information and clarifying with Sales/partners.
- Implements specified changes to processes and tools to improve performance, efficiency, and customer satisfaction.
- Provides overall support for sales processing activities for an assigned or multiple business areas or groups.
- Received, analyzed, and processed Sales/Partner requests directly in HPE systems
- Escalation handling, manage interactions with Sales/Partner in a way that maximizes customer satisfaction and communicate appropriately with other functions.
- Demonstrates capability and understanding of requirements in all areas of sales processing.
- Communicates analysis results to internal stakeholders.
- Able to identify and suggest areas for improvement.
Education
Bachelor of Science - Computer Science
Vellore Institute of Technology (VIT UNIVERSITY)
Vellore12-2016
Skills
- Sales Support
- Operational Efficiency
- Process Improvement
- Production
- Quality Management
- SAP expertise(SAP SD, Fiori, Hybris CPQ, DCP)
- Workflow Controller
- Queue Management
- Quote to Cash
- High-pressure environments
- Purchase Orders
- Customer Relations
- Quote Preparation
- Remote Support
- Escalation management
- Salesforce
Accomplishments
- Involving with the developing team and giving my inputs to create an application
called Boomerang 2.0 which helps to ascertain precise info is sent to requester &
partner while sending completion emails to avoid the compliance issue. - Representing the PNS GO BGL team in the NGIT UAT process and performing
consistent and notable efforts with testing scripts and reporting for Renewals &
Amendment processes in Hybris CPQ & S4 HANA has helped our center to meet
the deliverables and make progressive stride towards seamless deployment. - Enrolling with IT Team (Global Operations) for contributing with an idea
Conditions Check in SAP and Update Upfront Order Number in SAP Wizard
(Under All Ideas matter program) that advances the PNS O&E GO Team
capabilities. - Extending my expertise with OB S360 Pro RPA Project as NEUR SPOC,
coordinating for UAT & reporting.
Timeline
Account Operational Lead
Hewlett Packard Enterprise
04.2017 - Current
Bachelor of Science - Computer Science
Vellore Institute of Technology (VIT UNIVERSITY)
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