MADHAN MOHAN
Chennai
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
Sales Manager
Padmanabha Elastotil Pvt. Ltd
chennai
11.2024 - Current
- Analyzed market trends to identify new business opportunities and customer needs.
- Established strong relationships with key clients to enhance customer loyalty and retention.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Key Account Manager
One97 Communications
03.2023 - 03.2024
- Prospected and onboarded new merchants for Paytm Payments.
- Built long-term stakeholder relationships to reduce churn.
- Proposed tailored solutions to meet client objectives.
- Coordinated with product & operations teams for seamless onboarding.
Business Development Manager
Meesho
04.2021 - 05.2022
- Onboarded sellers and introduced Meesho platform benefits.
- Maintained client relationships with regular support.
- Negotiated commercial terms and recommended growth strategies.
Senior Associate - Technical Support
Arcadia Consulting Services
11.2018 - 05.2020
- Analyzed metrics and implemented process improvements.
- Conducted audits for compliance and quality.
- Supported leadership in executing strategic initiatives.
- Improved automation and data accuracy.
Senior Customer Service & Merchant Support
Groupon Shared Services
01.2016 - 11.2018
- Handled customer and merchant queries across channels.
- Provided pricing & product information to customers.
- Coordinated with logistics and finance for timely order processing.
- Resolved payment issues and validated merchant onboarding.
Senior Customer Service & Operations Executive
Net Avenue Technologies
11.2012 - 10.2015
- Handled escalations with strong problem-solving skills.
- Coordinated with teams to ensure seamless operations.
- Managed promotions, offers, and monitored web traffic.
- Trained and mentored new employees.
Customer Service Representative
Vectone India Pvt Limited
chennai
03.2010 - 11.2012
- Assisted customers with inquiries and resolved issues efficiently.
- Handled complaints by implementing effective solutions and follow-up procedures.
- Utilized CRM software to track interactions and maintain customer records.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science (B.Sc.) - Physics
Madras Christian College
Chennai01.2008
Skills
- Key account management
- Customer service excellence
- Sales and upselling
- Lead generation
- Account retention
- Negotiation and closing
- Revenue generation
- CRM proficiency
- Coordination and reporting
Availability
Immediate
Languages
- English
- Tamil
Strengths
- Patience
- Empathy
- Persuasion
- Multitasking
Timeline
Sales Manager
Padmanabha Elastotil Pvt. Ltd
11.2024 - Current
Key Account Manager
One97 Communications
03.2023 - 03.2024
Business Development Manager
Meesho
04.2021 - 05.2022
Senior Associate - Technical Support
Arcadia Consulting Services
11.2018 - 05.2020
Senior Customer Service & Merchant Support
Groupon Shared Services
01.2016 - 11.2018
Senior Customer Service & Operations Executive
Net Avenue Technologies
11.2012 - 10.2015
Customer Service Representative
Vectone India Pvt Limited
03.2010 - 11.2012
Bachelor of Science (B.Sc.) - Physics
Madras Christian College