Madhan Kumar Malluru

• Skilled in ensuring system reliability and performance through proactive monitoring and analysis.

• Providing L1 Support and taking L1 action steps to resolve the issues.

• Escalating issues to the appropriate teams.

• identified and resolved recurring system issues by analyzing historical log data.

• Managing users of Linux environment via LDAP protocol.

• Participating in the bridge calls to support for RCA/Deployments/Patching.

• Collaborated with IT teams to resolve incidents and prevent future occurrences.

• Monitoring the application status and connectivity between the systems.

• Utilized Jira ticketing system to log and track incidents.

• Performing weekly restarts and reboots on linux servers/services.

• Conducted regular system health checks and generated detailed performance reports

• Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
• Identified opportunities for upselling or cross-selling products based on customers'' needs, contributing to increased revenue generation.

• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
• Resolving the tickets based on SLA.
• Forwarding to L3 team if fix is required.
• Involved in deployments.
• Interacting with on-site clients.
• Handling the issues related to installation, update, configuration, operations or performance.
• Updating the customer’s progress, Analysis and troubleshooting of issues in Production environment and resolve the issues.

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Monitor and maintain the health of critical applications.
• Provided production support for a high-volume e commerce application, ensuring SLAs were met and critical issues were resolved in a timely manner.
• Worked closely with development and QA teams to ensure smooth roll out of new releases and patches.
• Respond to production incidents, troubleshoot, and resolve issues within the defined SLAs.
• Participate in root cause analysis (RCA) meetings and work with development teams to implement permanent fixes.
• Develop and maintain production support documentation.
• Coordinated with development, testing, and infrastructure teams to manage the release process.
• Address Tickets with in SLA and Resolving tickets.
• Analyze Problems & escalate to appropriate Levels.
• To able to attend calls, on-call basis whenever assigned.