Madhankumar Murugesan
Salem
Summary
Highly skilled Senior Support Engineer with in-depth experience in managing complex technical issues, providing customer service and implementing solutions to ensure seamless operations. Strengths include strong problem-solving skills, exceptional ability to work under pressure and excellent communication. Previous roles involved significant contributions to operational efficiency through streamlined processes and improved system functionality.
Overview
7
7
years of professional experience
Work History
Senior Support Engineer
Arcserve
Hyderabad
02.2022 - Current
- L2 Technical Support: Backup and Recovery of Windows, Linux Server OS across hypervisors, and servers with Arcserve products.
- Mentor and guide L1 engineers daily, and during escalations.
- Implemented backup and recovery plans for multiple clients.
- Documented steps taken during incident response scenarios including root cause analysis and remediation efforts.
- Write publicly faced knowledge base articles.
- Experienced in VM deployments on VMware and Hyper-V.
- Utilized tools like WireShark and tcpdump to analyze and solve network issues that impact backups and recovery.
- Using SQL queries to solve issues in MSSQL, SQLite, and other databases.
- Understanding of storage technologies like NAS, SMB, NFS, etc.
- Analyze and resolve replication issues with AWS S3, cloud services, FTP, etc.
- Worked with QA, development teams, and third-party vendors to solve customer issues and bugs.
System Engineer
Itron
Bengaluru
02.2018 - 01.2022
- Experienced in Windows Servers, Active Directory Management and Deployment, Certificate Authority, IIS Web Server, and Windows and Linux Servers.
- Work with Change Management to implement upgrades and installs on live environments, including Windows and RHEL environments.
- Used PowerShell to automate deployments of AD CA, NPS, and improved the efficiency of project deployments.
- Experienced in MS SQL installations and administration in MS SQL Server, and the ability to work with SQLite and other operations.
- Worked with Dev/Engineering in testing, planning, and deploying load balancing concepts to customer environments.
- Experienced in the deployment and management of Microsoft AD domains and certification authorities.
- Usage of PowerShell to automate daily and repetitive tasks/solutions.
- Understand and solve complex problems in meter data communications to headend systems.
- Mentoring and delivering KT sessions to engineers
Education
Bachelor of Engineering (B.E.) - Computer Science
Kumaraguru College of Technology
Coimbatore, TN06-2018
Higher Secondary School - Computer Science
SSRM Higher Secondary Matriculation School
Salem, TN05-2014
Skills
- Backup and disaster recovery
- Windows and Linux servers
- Active Directory, Certificate Authority, IIS
- VMware ESXi, Hyper-V
- Change management
- Knowledge base contribution
- Technical documentation
- Team mentoring
- Virtualization technologies
- NAS, SMB, and NFS technologies
- Root Cause Analysis
Projects
Real Time Human Tracking using Python OpenCV, Detect and Track Human traffic using Camera Output by using Python OpenCV Computer Vision Library. Motion Based DIY IoT Music Player using Python, A DIY IoT Music Player that can be setup using a Speaker and Raspberry Pi, which synchronizes your Music Library and works based on Motion Detection.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior Support Engineer
Arcserve
02.2022 - Current
System Engineer
Itron
02.2018 - 01.2022
Bachelor of Engineering (B.E.) - Computer Science
Kumaraguru College of Technology
Higher Secondary School - Computer Science
SSRM Higher Secondary Matriculation School
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