Madhan Raj

Skilled customer relationship officer with 6 years of successful management and leadership experience bringing forth a dedication to
bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management
response. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly
memorable way.

➢ In ThinksynQ Solutions, I had been the Mentor for a bunch of Juniors for almost one year, helping themwith issue handling strategies,
representing with high standards, and time management during the courseof communication.
➢ Worked with different teams and took leadership to ensure that the customer’s entries has been filed withall required documents to
process further.
➢ Always volunteered to work on high profile cases which require superior guidance.
➢ Maintained a seamless record of efficient staffing with proactive responses to employee sickness,turnover, and unreliable attendance