Madhan Raj
Chrompet
Summary
Skilled customer relationship officer with 6 years of successful management and leadership experience bringing forth a dedication to
bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management
response. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly
memorable way.
Overview
7
7
years of professional experience
Work History
Matrimony.com
Senior Executive
02.2024 - 09.2024
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
Matrimony.com
Senior Executive
07.2022 - 10.2023
- Guiding the customer to choose the right professional memberships based on their interests and requirements.
- Expanded new business by implementing effective networking and sales strategies.
Bank Bazaar
Senior Customer Relationship Officer
08.2019 - 07.2022
- Showcased product features and benefits to drive sales.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Created thorough credit analysis reports for new borrowing proposals, enabling effective risk evaluation.
ThinksynQ Solution PVT LTD
Customer Support Executive
06.2017 - 07.2019
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up on the complaints to ensure they are resolved.
- Build a sustainable relationship and trust with customer accounts through open and interactive communications.
Education
Bachelor of Engineering - Computer Science
AMS College of Engineering
01-2017
Skills
- An accomplished communicator who understands the value of listening, thoughtful responses, and objectivity Confident conflict
mediator with the proven ability to reach solutions that are beneficial for both customer and company
Leadership Experience
➢ In ThinksynQ Solutions, I had been the Mentor for a bunch of Juniors for almost one year, helping themwith issue handling strategies,
representing with high standards, and time management during the courseof communication.
➢ Worked with different teams and took leadership to ensure that the customer’s entries has been filed withall required documents to
process further.
➢ Always volunteered to work on high profile cases which require superior guidance.
➢ Maintained a seamless record of efficient staffing with proactive responses to employee sickness,turnover, and unreliable attendance
Timeline
Matrimony.com
Senior Executive
02.2024 - 09.2024
Matrimony.com
Senior Executive
07.2022 - 10.2023
Bank Bazaar
Senior Customer Relationship Officer
08.2019 - 07.2022
ThinksynQ Solution PVT LTD
Customer Support Executive
06.2017 - 07.2019
Bachelor of Engineering - Computer Science
AMS College of Engineering
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