Hi, I’m
Madhav Ingle
Service Manager
Pune
Summary
EXECUTIVESUMMARY After Sales & Service specialist having over 17 years of experience in Automobile industry. Proven track record in developing, owning & executing After Sales operations in India, Middle East, ASEAN & Africa. Strategic thinker who can enhance service experience of the customers & identify revenue opportunities for Distributors in After sales contexts
Overview
21
years of professional experience
4
years of post-secondary education
Work History
Force Motors LtPune
Dy Service Manager
03.2016 - Current
Job overview
- FORCE Motors is one of Indias’ leading manufacturers of Commercial vehicles.FORCE Motors product portofolio includes Buses ,Vans, Light Duty Trucks, 3 wheelers, Utility vehicles, Jeeps & Tractors
- Recruited by top Management for Developing Export
- Service business to SAARC, ASEAN, Middle East & African region
- Responsibilities
- Guide & Support to the importers for all of their issues related to service & spare parts
- Regulator for importers in dealership management systems, infrastructure, network, training
- Updating Dealer skill-sets, monitoring fair practices related to warranty, service and spare parts
- Product quality inititatives within organization for issues as reported by importers
- To recommend initial spare parts kits to importer when any variant is being supplied first time
- Maintain importer’s spare parts adequacy & order accuracy
- Onsite training to importer’s on FORCE Motors products, PDI, product demo, servicing, RCA and trouble shooting
- Organize service campaigns in the markets to promote company’s image and sales and correct any foreseen defects
- Organizing/ conducting service events in the markets to promote company’s image and sales
- To offer timely support to the importers for free replacement of parts, other product support issues and failures
- To prepare operational procedures and manuals for SKD/ CKD supplies
- Taking up product feedback issues with QC, R&D, Production, Purchase for analysis and successful closure of root cause
- Monitor distributor’s manpower, space, equipments, tools, housekeeping of garages, service and spare parts systems
RoyalEnfield
Territory Manager
04.2014 - 05.2016
Job overview
- Mumbai
- Royal Enfield (RE) is a leader in Indias premiumbike segment
- Joined RE as Service Manager handling 2 strategic clusters of
- Mumbai & Goa
- Responsibilities
- After Sales & Spare parts management of 8 Dealers in Mumbai & Goa
- Resolving customer complaints on time
- Take steps to Increase the vehicle inflow in workshop
- Conducting service activities i.e service camp/ customer meets etc
- Analyzing product quality issue and sending same to HO
- Warranty parts analysis and clearance
- Process installation & ensuring Dealer adherence on Customer satisfaction initiatives to improve CSI
- Corporate Infra development at newly appointed Dealers
Force Motors LtPune
Sr.Service Engineer
11.2008 - 04.2014
Job overview
- Dealer Development
- Attending Technical complaint & Trouble shooting
- Dealership & Service centre profitability
- Warranty analysis at dealership
- Customer satisfaction initiatives to improve CSI
- Customer complaint handling and resolution
Dealer
01.2009 - 01.2012
Job overview
- Built After Sales capability on green field basis for FORCE Motors in UAE, Qatar, Kenya, Tanzania
- Formalised Spare parts catalogues , technical literature & Training content for FORCE Exports division
- Transformed Service centres in Mumbai region for Royal Enfield resulting in high CSI & enhanced Dealer revenue
- Improved Service market share ( 24% to 47%) for FORCE Dealers in Marathwada region (, ) rated the best Service centres in West region for getting ‘ First time right’
PREVIOUSEXPERIENCES, Honda Siel Car India Ltd, Bafna Auto Cars India Pvt. LtdPune
Service Advisor
05.2008 - 11.2008
Skoda Auto India Ltd, Sarra Motors Pvt. Ltd
Floor-shop
01.2006 - 04.2008
Tata Motors, Sanya Motors Pvt. Ltd
Service Advisor
08.2003 - 12.2005
Education
SRTM Universty
ACADEMICDETAILS from Mechanical
01.1999 - 01.2003
Skills
AREASOFEXPERTISEundefined
Additional Information
- July 05
Timeline
Dy Service Manager
Force Motors Lt
03.2016 - Current
Territory Manager
Royal
04.2014 - 05.2016
Dealer
01.2009 - 01.2012
Sr.Service Engineer
Force Motors Lt
11.2008 - 04.2014
Service Advisor
PREVIOUSEXPERIENCES, Honda Siel Car India Ltd, Bafna Auto Cars India Pvt. Ltd
05.2008 - 11.2008
Floor-shop
Skoda Auto India Ltd, Sarra Motors Pvt. Ltd
01.2006 - 04.2008
Service Advisor
Tata Motors, Sanya Motors Pvt. Ltd
08.2003 - 12.2005
SRTM Universty
ACADEMICDETAILS from Mechanical
01.1999 - 01.2003
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