Riyaz Mohammad
Karimnagar
Summary
To be associated with a progressive organization that would give me a scope to apply my knowledge & skills and to seek an opportunity to enhance my capability in the computer Hardware Field to keep abreast with the emerging challenges.
Overview
15
15
years of professional experience
Work History
Sales And Service (DY Manager)
BHARATHI Airtel
10.2023 - Current
- Handling Sales and Service.
- I am currently managing one team leader and a team of 68 executives.
- KPI deliveries for Sales and Service.
- Handling sales, installation, repair, and partner management.
- To set and align overall sales targets, in coordination with management, to achieve organizational goals.
- Interaction with zonal business and CSD teams for the resolution of issues and performance monitoring.
- Team management and motivation.
- Identify potential customers/clients for the services of the division in coordination with his team.
- Continuously monitor and evaluate processes and procedures to improve efficiency and remove obstacles to effective sales delivery.
- Achievement of Business and Revenue Objectives.
- Daily reviews with team leaders in delivering the sales to activation, as per the company targets.
- Conduct weekly reviews with the executive team to track performance, coach underperforming team members, and drive overall sales improvement.
- Create growth opportunities for performing team members.
- Continuously work in coordination with Human Resources to strengthen his division by talent acquisition in accordance with the needs of the business.
- Ensure that customers are valued, and their requirements are met or exceeded consistently with business priorities.
- Weekly reviews: Sales TL and Service TL.
HCMS (DY Manger)
Reliance jio
12.2021 - 08.2023
- Manage end-to-end Jio Giga Fiber business at the Jio Centre
- Manage sales and home connect operation
- Get permissions from societies
- Right of way application, Assist Home Connect & Care Lead in driving care operations
- Execute Home Care processes and plans
- Service readiness for Home Care at JC/ JP
- Ensure customer satisfaction and on time service delivery : SR calls (complaints)
- Minimize customer complaints per sub by constantly improving process/delivery
- Designing Process Audit Framework and Execution Guideline at last mile level
- Improving the skill set of field manpower to bring in Multi-skill set based working culture
- Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand
- By offering superior services in the life cycle of customer engagement
- Follow-ups on daily customer complaints and resolving the issues as per SLA, Based on team requirement
- Scheduling and deploying to the technician for new Connections
- Handle escalation complaints and resolve the problems and satisfy the customers
- FTTX
Engineer
STERLITE TECHNOLOGIES LIMITED
08.2019 - 11.2021
- Expertise to execute both open as well as underground fibre laying works which includes Trenching or Excavations, Ducting, Moiling, Horizontal Directional Drilling (HDD)
- Responsible for all the work done on the site within the specification of T-FIBER which includes Ducting, Chamber Installation, DIT/Blowing, Splicing OFC End to End, Ensure material tracking and reconciliation management, Visit sites regularly and ensure all sites are operational, Handling the vendor team to complete the job effectively in given time frame, Negotiating with sub-contractors, deploying labour, and leading civil construction teams, T-FIBER which includes Ducting, Chamber Installation, DIT/Blowing, Splicing OFC End to End, Installation of OLTS And configure switch, Link Testing and Handover the Link through O&M and Concern Team, Involved in creating and planning new ideas for proper execution of work, Responsible for preparing SLD and ABD Drawing of the routes, Responsible for making data of the work done at site, Team handling
Own Business
01.2017 - 12.2019
Branch In charge
HI REACH [P]. Ltd. (Broadband)
01.2014 - 12.2017
- Daily customer complaints and follow-ups online and resolving on priority basis as soon as possible, Based on sales team requirement, scheduling and deploying to the technician for new connections, Fiber team follow up, Resolving the Service Issues, Spearheading a team of 10 technicians, new installation team, Deploying technicians for new connections, when the customer required, Designing the DP (Base station) input and residency, Impart continuous on-the-job training to new recruits in the organization and help them easily understand and making them align with the job profile, Actively involved in conducting training to new technicians, Follow up Sales team and given monthly and daily target, Follow up collection team and given them daily and monthly target
Team Leader
VISWAROOPA INFOSERVICES INDIA [P]. Ltd. (Broadband)
01.2011 - 12.2014
- Daily customer complaints and follow-ups online and resolving on priority basis as soon as possible, Based on sales team requirement, scheduling and deploying to the technician for new connections, Fiber team follow up, Resolving the Service Issues, Spearheading a team of 10 technicians, new installation team, Deploying technicians for new connections, when the customer required, Designing the DP (Base station) input and residency, Impart continuous on-the-job training to new recruits in the organization and help them easily understand and making them align with the job profile, Actively involved in conducting training to new technicians, Follow up Sales team and given monthly and daily target, Follow up collection team and given them daily and monthly target
Education
Diploma - I.T.I-fitter
Sindhur I.T.I college
peddapalli, KarimnagarB. Com - Computer
Master Degree - undefined
Kakatiya University
Hanmakonda, Warangle (dis)Intermediate - CEC
Alphorse Jr. College
Mancherial, Adilabad DistS.S.C. - undefined
Tawakkal High School
Ramakrishnapur, Adilabad DistSkills
Good communication with interpersonal skills
Self-motivated
Working under Pressure
Strong in decision making and determined
Flexible in any environment
Technical knowledge of FTTX
Knowledge of network deployment
Vendor management skills
Interpersonal skills
CUSTOM
I hereby declare that above information provided by me is true to the best of my knowledge and I will give entire satisfaction to my superiors if I were given a chance to provide my abilities.
Timeline
Sales And Service (DY Manager)
BHARATHI Airtel
10.2023 - Current
HCMS (DY Manger)
Reliance jio
12.2021 - 08.2023
Engineer
STERLITE TECHNOLOGIES LIMITED
08.2019 - 11.2021
Own Business
01.2017 - 12.2019
Branch In charge
HI REACH [P]. Ltd. (Broadband)
01.2014 - 12.2017
Team Leader
VISWAROOPA INFOSERVICES INDIA [P]. Ltd. (Broadband)
01.2011 - 12.2014
B. Com - Computer
Master Degree - undefined
Kakatiya University
Intermediate - CEC
Alphorse Jr. College
S.S.C. - undefined
Tawakkal High School
Diploma - I.T.I-fitter
Sindhur I.T.I college