Yatin Laxmikant Pitroda
Gandhidham
Summary
Dynamic sales professional with proven success at Samsara Shipping India Pvt Ltd, excelling in business development and customer relationship management. Adept at analyzing market trends and implementing innovative sales strategies, I foster strong client partnerships and drive customer loyalty. Known for my integrity and analytical skills, I consistently achieve sales objectives and enhance team performance.
Overview
15
15
years of professional experience
Work History
Dy. Manager Sales
CU Lines India Pvt Ltd.
01.2025 - Current
- Analyzing customer needs to determine their interests in products and services.
- Conducting market research to identify potential opportunities
- Develop and implement sales plans for achieving sales objectives.
- Building and maintaining relationships with clients.
- Analyze sales performance to identify areas of improvement, trends and market potential
- Monitoring sales performance and reporting on results.
- Developing and implementing strategies to increase customer loyalty.
- Working with clients to create mutually beneficial, long- term partnerships.
- Continuously researching and staying up to date on industry trends.
- Developing sales plans and goals and consistently monitoring progress.
Dy. Manager Sales
Sasmara Shipping India Pvt Ltd
05.2022 - 01.2025
- Handling multiple MLO’s, Feeders and sales activities within Agency house
- Principal face for Russian MLO Akkon Lines and handling SOC sales for Bengal Tiger Line, Kaiso Line and multiple feeders
- Handling other MLO line sales RCL, Mountain Air Shipping Line (Russian Carrier), Heung A line etc
- Handling multiple Sales activities and updating reports weekly
- Meeting customer for F2F meeting / monthly and quarterly reviews
- Traveling to small location to cover market with filed sales
- Manage / overview/ audit rate Filing of customer, internal queries resolution with relevant department, improve
- Generation of export lead from market database
- Ensuring that accurate projections for each sale are provided to CF team
- Promoting / Selling value added service to the customer
- Timely update and address to all concerns of customers
- Reporting to Branch Manager and doing part work of reports for Branch and improvement
Sr. Sales Support (Inside Sales) SME Division
Zim Integrated Shipping Service Ltd.
01.2021 - 05.2022
- Managing SME Department of SME BDR and Filed sales for Pan India customer
- Review monthly performance of each Team member vs target, follow up on volume improvement with customer & respective team members in comparison with target
- Weekly review / CRM updates/ assigning target in discussion with TRADE for each BU
- Explore new business opportunities in small markets with Field sales
- Meeting SME customer for F2F meeting / monthly and quarterly reviews
- Traveling to small location to cover market with filed sales
- Manage / overview/ audit rate Filing of SME customer, internal queries resolution with relevant department, improve the Customer service experience
- Resolving external or internal disputes
- Generation of export lead from market database
- Setting the KPI and overlooking if the same is adhered
- Ensuring that the accurate projections for each SME BDR/ Field sales are provided to CF team
- Promoting / Selling value added service to the customer
- Timely update and address to all concerns of customers
- Reporting to Branch Manager and doing part work of reports for Branch and improvement
- Also working as CS and Booking related work
- Also work as Import sales executive, generating FOB leads and quickly working with POL and getting the space and equipment approvals
Sr. Customer Service And Docs Supervisor
APL India Pvt Ltd C/o CMA CGM Agencies India Pvt Ltd
Gujarat
12.2017 - 12.2020
- Providing excellent customer service by attending calls and reverting on mails timely for given queries
- Resolving Disputes within Minimum timeframe
- Always ensuring a timely positive attitude & quick response towards customer issues keeping in view organization Norms
- Building relationship & network within company and outside to provide timely notifications/updating to customer
- Wherever we approach anyone, we present our company name in a professional manner
- Maintain our rules and regulations of the company
- Handling Customer Queries through emails & Phone Calls regarding Booking issuance, vessel schedules, attending request like Diversion request, any overseas issue if faced at destination or at origin
- Ensure customer service routine task like Booking clean up on vessel as per the service allotted, Inbound shipment invoice of vessel as per service allotted
- Pull daily exports delinquent reports to check for export detention & customers should be notified of it on timely basis
- Complete other tasks as given on a timely basis
- Handling critical issues related with the I/B & O/B & close the same soon as soon as possible
- Providing accurate invoice with complete documents list i.e
- Bond format/ KYC format to customer to avoid further queries
- Guiding customers regarding Detention Demurrage and providing invoice and ensure timely payment collections
- Sending reminders to customers to avoid long delinquent container
- Coordinating with Origin team in case of queries related to free time updating, rate filing, queries etc
- Provide Detention charges to customer in case applicable in inbound shipments
- Follow up for outstanding payments in both IB/OB in case pending & follow up until the payment is settled
- Doing Minor /Major corrections on BL to avoid delay in releasing the Bl and Reduce rework in SI
- Try to reduce BL rate pending queries by liaising with sales person and coordinating with back office for timely rate filing updation
- Releasing Counter Bl and Educating customers to achieve 100% EBL
- Accurate Invoicing –Try to check and provide invoice by proper check
- Releasing shipment certificates / OBL as per Customer requirements
- Collection of all export documents which is required for B/L release
- Collecting documents like LOI in case of B/L amendment, stone/ Marble booking/ Flexi tank booking, Third country & destination release BL
- Follow up with Logistic team for missing Export movement before releasing the B/L
- Strictly checking for D & D + Any other additional invoice at the time of BL Release
- Any special case (ie BL released without payment of special charges / D& D , Shot payment etc ) must be approved by AGM/MD and the same needs to be Documented
- Keeping records of B/L stationery for B/L printing at office and stationary issued to web Customer
Export / Import Documentation / Customer Service Executive
APG LOGISTICS PVT LTD
12.2012 - 09.2017
- Preparing of Shipping Bills, Forwarding & Confirming Booking to the Line
- Preparing Bill of Lading, GSP, Certificate of Origin and maintaining the schedules of Dispatch of Cargo for Export
- Making docs for Export / Import
- Making All CHA related documents & Freight Forwarding related Documents
- Handling Documentation at present
- Making regular follow up regarding shipment and updating to the concern Agent and party
- Making All Freight Forwarding related Documents
Import / Export Documentation Executive
Richies Cargo Logistics Pvt Ltd / Seascape Shipping Pvt Ltd C/o Sarjak Contianer Line Pvt Ltd
09.2010 - 11.2012
- Preparing of Shipping Bills, Forwarding & Confirming Booking to the Line
- Preparing Bill of Lading, Certificate of Origin and maintaining the schedules of Dispatch of Cargo for Export
- Making IAL / EAL, dealing with slot operators
- Export / Import documentation work for specialize containers
- Making All CHA related documents & Container Line related Documents
- Handling Documentation and Marketing Executive
Education
B.Com -
Tolani Commerce College
01.2012
Higher Secondary -
Shri Saraswati Vidhyalay
01.2009
Skills
- Learning agility
- Customer Relationship Management
- Business Development
- Sales & Marketing Strategies
- Quick learner
- Good Leadership Quality
- Communication Skills
- Initiative
- Flexibility
- Adaptability
- Honesty
- Integrity
- Analytical Skills
- Problem-Solving Skills
Languages
- English
- Hindi
- Gujarati
- Kutchi
- Marathi
- Sindhi
Personal Information
- Date of Birth: 03/08/91
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Dy. Manager Sales
CU Lines India Pvt Ltd.
01.2025 - Current
Dy. Manager Sales
Sasmara Shipping India Pvt Ltd
05.2022 - 01.2025
Sr. Sales Support (Inside Sales) SME Division
Zim Integrated Shipping Service Ltd.
01.2021 - 05.2022
Sr. Customer Service And Docs Supervisor
APL India Pvt Ltd C/o CMA CGM Agencies India Pvt Ltd
12.2017 - 12.2020
Export / Import Documentation / Customer Service Executive
APG LOGISTICS PVT LTD
12.2012 - 09.2017
Import / Export Documentation Executive
Richies Cargo Logistics Pvt Ltd / Seascape Shipping Pvt Ltd C/o Sarjak Contianer Line Pvt Ltd
09.2010 - 11.2012
B.Com -
Tolani Commerce College
Higher Secondary -
Shri Saraswati Vidhyalay
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