Madhav Madan
Gurugram
Summary
To secure a challenging position in a dynamic environment where I can leverage my skills, expand my knowledge, and gain valuable experience, contributing to personal and organizational growth.
As an effective communicator, I excel in building strong relationships and am eager to apply my expertise to drive success.
I am currently a senior application engineer who works on developing a product as per client needs so that the client use the tool as per their ask. The technologies used in building are JavaScript, Node JS, and Java.
Also, I provide advanced technical support to clients, diagnosing and resolving complex application issues on time. Utilize debugging tools and techniques to identify the root cause of application problems and implement effective solutions and bug fixes.
Overview
4
4
years of professional experience
Work History
Senior Application Engineer
Cvent India Pvt Ltd
Gurugram
12.2020 - Current
Development Involvement: Developing a toolbox with automation for processes so that the client-facing teams and support team can use the tool and save time.
The technologies used in building are JavaScript, Node.js, and Java.
Superblocks: Working on third-party tools like Superblocks to develop custom, enterprise-grade internal apps rapidly.
Incident and Problem Management: Manage and prioritize support tickets, ensuring timely resolution by service level agreements (SLAs).
Application Monitoring and Maintenance: Monitor application performance and system health, proactively identifying potential issues, and implementing preventive measures.
Working on Tableau reports, working on the CI/CD pipeline, Jenkins, and writing automated scripts on Selenium Web Driver JS on New Relic.
Technical Consulting: Provide advanced technical support to clients, diagnosing and resolving complex application issues promptly.
E-commerce, SSO.
Education
Computer Science Engineering
Bhagwan Parshuram Institute of Technology
Delhi08-2020
High School Diploma -
DAV Public School
Delhi03-2016
Skills
- Superblocks
- Datadog
- Java
- Javascript
- Node Js
- Splunk
- E-commerce
- SSO
- New Relic
- Communication
- Customer service
- Software troubleshooting
Timeline
Senior Application Engineer
Cvent India Pvt Ltd
12.2020 - Current
Computer Science Engineering
Bhagwan Parshuram Institute of Technology
High School Diploma -
DAV Public School
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