Madhav Petluru
Senior Scrum Master & Data Analytics (Dev & Ops) Manager
Hyderabad,TS
Summary
Senior Scrum Master & Data Platform DevOps (Delivery & Operations) Manager with 15+ years of experience leading enterprise-scale data analytics platforms and global digital transformation initiatives. Expert in bridging Development and Operations across SAP and Non-SAP ecosystems to drive agile delivery, operational stability, and ITSM governance. Proven leadership across SAP Datasphere, SAP Analytics Cloud (SAC), and SAP Data Intelligence, with Scrum Master responsibilities for Databricks and Power BI. Trusted partner to VP and senior leadership, delivering stable, high-availability platforms for large global CPG organizations.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Senior Scrum Master & SAP Data Analytics Manager
TATA Consultancy Services
12.2022 - Current
- Serve as Senior Scrum Master for SAP (Datasphere, SAC, DI) and Non-SAP data teams (Databricks, Power BI), enabling Hybrid Agile delivery (Scrum and Kanban) across parallel workstreams.
- Own L2/L3 operational governance for SAP Datasphere, SAP Analytics Cloud (SAC), and SAP Data Intelligence, ensuring 99.7% platform availability across multi-region deployments.
- Approve and block SAP platform releases based on stability and architectural alignment, and recommend Non-SAP releases in collaboration with Product Owners and technical leads.
- Established and governed ITSM processes (Incident, Problem, Change, SR, SOPs, KEDBs, SLAs) using ServiceNow, improving operational predictability and compliance.
- Delivered a 25% reduction in user-reported incidents and a 75% reduction in monitoring alerts through platform stabilization, proactive problem management, and governance controls.
- Govern 26+ enterprise releases annually, coordinating cross-functional teams, central platform architects, and senior business stakeholders.
- Executed a 3-month global transition, including KT planning, runbooks, and key guidelines with respect to ITSM practices.
- Act as an AI facilitator, exploring SAP AI Discovery and Signavio capabilities, documenting AI-driven use cases, and enabling teams toward an AI-first mindset.
- Manage and mentor 20+ cross-functional resources (onsite/offshore), partnering with Product Owners, Platform Architects, SDMs, and VPs to align delivery with business priorities.
- Deliver executive-level reporting and presentations on platform readiness, risks, and operational health, supporting leadership decision-making.
SAP Operations Manager – Analytics Data Platform
TATA Consultancy Services
10.2018 - 12.2022
- Led end-to-end ITSM operations for enterprise analytics data platforms, acting as the primary offshore stakeholder contact for a large, global beverages organization.
- Managed and mentored a 10-member offshore team, ensuring consistent delivery across Incident, Problem, Change, and Service Request management.
- Owned L2/L3 operational governance, driving platform stability, SLA adherence, and predictable service outcomes.
- Partnered closely with onshore stakeholders, platform architects, and service managers to manage escalations, risks, and operational priorities.
- Established and maintained runbooks, SOPs, and knowledge assets, improving operational efficiency and support readiness.
SAP BW Consultant / QlikView Consultant
Infosys Technologies
02.2015 - 09.2018
- Supported SAP BW analytics solutions for a large manufacturing client, contributing to development, enhancements, and operational support.
- Delivered BI and reporting solutions using QlikView, enabling business insights and dashboarding capabilities.
- Worked closely with business stakeholders and technical teams to translate reporting requirements into scalable analytics solutions.
SAP BW Consultant / Regression Test Lead
Accenture Services Pvt Ltd
10.2010 - 01.2015
- Ensured seamless end-user experience by providing timely support and troubleshooting for SAP BW applications.
- Delivered SAP BW operational support across multiple enterprise engagements, building strong foundations in data modeling, reporting, and platform support.
- Acted as Regression Test Lead, coordinating testing cycles, defect triage, and release readiness for analytics solutions.
- Collaborated with functional and technical teams during system upgrades and enhancements, ensuring data integrity and business continuity.
Education
Bachelor of Science - Computer Engineering
SASTRA Deemed University
Trichy, Tamil Nadu 04.2001 -
Skills
Senior Scrum Master & Agile Delivery Leadership
Certification
Certified Scrum Master (CSM)
Timeline
Senior Scrum Master & SAP Data Analytics Manager
TATA Consultancy Services
12.2022 - Current
SAP Operations Manager – Analytics Data Platform
TATA Consultancy Services
10.2018 - 12.2022
SAP BW Consultant / QlikView Consultant
Infosys Technologies
02.2015 - 09.2018
SAP BW Consultant / Regression Test Lead
Accenture Services Pvt Ltd
10.2010 - 01.2015
Bachelor of Science - Computer Engineering
SASTRA Deemed University
04.2001 -