Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Disclaimer
Timeline
Generic
Madhavi Gupta

Madhavi Gupta

New Delhi,Delhi

Summary

Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.

Customer-oriented professional with exceptional management and negotiation skills. Strong ability to build and maintain relationships. Energetic self-starter with excellent analytical, organizational, and creative skills.

Overview

18
18
years of professional experience

Work History

Admin, Support, Sales & Accounts Manager

NimNim Inc
Boston
02.2018 - 07.2024
  • Maintained operational efficiency by overseeing timely shifts starts for drivers and customer pick-ups/drop-offs.
  • Handled inquiries from customers via phone and email, successfully resolving their issues.
  • Taking care of all B2B and B2C payments.
  • Conducted interviews for driver positions, as well as brand ambassador and support executive roles
  • Monitored and managed Excel spreadsheet to track customer payments

Sr Process Associate

EXL Service
Noida
01.2017 - 01.2018
  • Ensured timely assistance by coordinating delivery of medicine and food to financially disadvantaged recipients.

Sr Manager Customer Care and Retention

Microflair Technologies & IT Services
Noida
04.2014 - 07.2016
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.

Team Leader Operations

Just Dial
Noida
03.2008 - 02.2014
  • Efficiently oversaw a team of 15 employees, guaranteeing their access to timely training for target attainment. Streamlined workflow by organizing and assigning tasks, as well as resolving issues and overseeing successful project completion.

Sales Supervisor

Just Dial
Noida
04.2007 - 02.2008
  • Sold packages to business customers and provided leads to businesses listed with Just Dial.

Information Retrieval Officer

Just Dial Ltd
Noida
03.2006 - 03.2007
  • Delivered exceptional customer service by promptly responding to incoming calls and resolving queries.

Education

High School -

Lovely Public Senior Secondary School
New Delhi, DL

Sr Secondary school -

Lovely Public Senior Secondary School
New Delhi, DL

Graduation -

B.A (Delhi University)

Some College (No Degree) - French

Alliance Français
Gurugram

Skills

  • Team Player
  • Time Management Skills
  • Decision Making
  • Account Management
  • Payroll Management
  • Payment Collection
  • Budget Management
  • Computer Literacy
  • Problem-Solving
  • Leadership
  • Training and mentoring
  • Sales proficiency

Personal Information

  • Father's Name: Lt Sh. Mahendra Kr Gupta
  • Date of Birth: 08/29/1987
  • Nationality: Indian

Languages

English and Hindi

Disclaimer

I hereby declare that all the details given above are entirely true and best of my knowledge and belief.

Timeline

Admin, Support, Sales & Accounts Manager

NimNim Inc
02.2018 - 07.2024

Sr Process Associate

EXL Service
01.2017 - 01.2018

Sr Manager Customer Care and Retention

Microflair Technologies & IT Services
04.2014 - 07.2016

Team Leader Operations

Just Dial
03.2008 - 02.2014

Sales Supervisor

Just Dial
04.2007 - 02.2008

Information Retrieval Officer

Just Dial Ltd
03.2006 - 03.2007

High School -

Lovely Public Senior Secondary School

Sr Secondary school -

Lovely Public Senior Secondary School

Graduation -

B.A (Delhi University)

Some College (No Degree) - French

Alliance Français
Madhavi Gupta