Madhavi Gupta
New Delhi,Delhi
Summary
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Customer-oriented professional with exceptional management and negotiation skills. Strong ability to build and maintain relationships. Energetic self-starter with excellent analytical, organizational, and creative skills.
Overview
18
18
years of professional experience
Work History
Admin, Support, Sales & Accounts Manager
NimNim Inc
Boston
02.2018 - 07.2024
- Maintained operational efficiency by overseeing timely shifts starts for drivers and customer pick-ups/drop-offs.
- Handled inquiries from customers via phone and email, successfully resolving their issues.
- Taking care of all B2B and B2C payments.
- Conducted interviews for driver positions, as well as brand ambassador and support executive roles
- Monitored and managed Excel spreadsheet to track customer payments
Sr Process Associate
EXL Service
Noida
01.2017 - 01.2018
- Ensured timely assistance by coordinating delivery of medicine and food to financially disadvantaged recipients.
Sr Manager Customer Care and Retention
Microflair Technologies & IT Services
Noida
04.2014 - 07.2016
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Team Leader Operations
Just Dial
Noida
03.2008 - 02.2014
- Efficiently oversaw a team of 15 employees, guaranteeing their access to timely training for target attainment. Streamlined workflow by organizing and assigning tasks, as well as resolving issues and overseeing successful project completion.
Sales Supervisor
Just Dial
Noida
04.2007 - 02.2008
- Sold packages to business customers and provided leads to businesses listed with Just Dial.
Information Retrieval Officer
Just Dial Ltd
Noida
03.2006 - 03.2007
- Delivered exceptional customer service by promptly responding to incoming calls and resolving queries.
Education
High School -
Lovely Public Senior Secondary School
New Delhi, DLSr Secondary school -
Lovely Public Senior Secondary School
New Delhi, DLGraduation -
B.A (Delhi University)
Some College (No Degree) - French
Alliance Français
GurugramSkills
- Team Player
- Time Management Skills
- Decision Making
- Account Management
- Payroll Management
- Payment Collection
- Budget Management
- Computer Literacy
- Problem-Solving
- Leadership
- Training and mentoring
- Sales proficiency
Personal Information
- Father's Name: Lt Sh. Mahendra Kr Gupta
- Date of Birth: 08/29/1987
- Nationality: Indian
Languages
English and Hindi
Disclaimer
I hereby declare that all the details given above are entirely true and best of my knowledge and belief.
Timeline
Admin, Support, Sales & Accounts Manager
NimNim Inc
02.2018 - 07.2024
Sr Process Associate
EXL Service
01.2017 - 01.2018
Sr Manager Customer Care and Retention
Microflair Technologies & IT Services
04.2014 - 07.2016
Team Leader Operations
Just Dial
03.2008 - 02.2014
Sales Supervisor
Just Dial
04.2007 - 02.2008
Information Retrieval Officer
Just Dial Ltd
03.2006 - 03.2007
High School -
Lovely Public Senior Secondary School
Sr Secondary school -
Lovely Public Senior Secondary School
Graduation -
B.A (Delhi University)
Some College (No Degree) - French
Alliance Français