Madhavi Kumari
Dhanbad
Summary
Dynamic banking professional with extensive experience at Axis Bank, excelling in KYC regulations and customer service. Proven track record in enhancing client satisfaction and streamlining operations. Adept at risk assessment and relationship management, consistently delivering results through effective team leadership and strategic decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank
Dhanbad
07.2024 - 01.2026
- Oversaw daily operations to maintain seamless banking services for clients
- Streamlined customer banking services to improve client satisfaction
- Led customer service and clearing department, resolving customer queries within TAT
Branch Operations Manager
Esaf Small Finance Bank
Dhanbad
11.2023 - 07.2024
- Managed customer service inquiries and complaints, resolving issues promptly to boost customer satisfaction.
- Engaged with customers to gather insights on their needs, informing service improvements.
- Maintained current knowledge of company products and services to address customer inquiries effectively.
- Ensured compliance with safety regulations and company policies, contributing to a safe work environment.
Assistant Manager-II
Utkarsh Small Finance Bank
Deoghar
10.2021 - 10.2023
- Managed daily operations, including register transactions and entries, to optimize workflow and support team efficiency.
- Coached team members through constructive feedback, fostering individual productivity and increasing team confidence.
- Focused on skill enhancement, driving achievement of daily targets through targeted development initiatives.
Assistant Manager-I
Utkarsh Small Finance Bank
Ranchi
07.2019 - 10.2021
- Conducted weekly financial reviews for business clients, delivering actionable insights that facilitated informed decision-making.
- Networked to expand client base and enhanced financial portfolio optimization for existing clients.
- Provided customer service as Customer Service Officer, maintaining compliance with TAT requirements.
Senior Executive
Utkarsh Small Finance Bank
Deoghar
01.2017 - 06.2019
- Developed processes, systems, and procedures that established best practices and improved overall organizational efficiency.
- Conducted KYC and document verification for individuals and clients across all liabilities products, ensuring compliance and mitigating risk.
- Facilitated resolution of customer requests and complaints in CRM, improving customer satisfaction and streamlining service delivery.
- Checked documents for accuracy prior to account openings.
- Served customers as a teller, handling cash and loan transactions.
Education
Master Of Commerce - Accounts And Finance
Marwari College
Ranchi01.2016
Skills
- KYC regulations
- Regulatory adherence
- Risk Assessment
- Cash Maintenance
- Purchasing planning
- Cross Selling
- Task Delegation
- Quick Decision-Making
- Customer Service
- Relationship management
Certification
- Certification Course in Banking, NIBF, Raipur, 07/01/16 - 10/01/16
- Certificate of Participation in Life Insurance
- Certificate of CSO Certification, Manipal Global Education Services Pvt. Ltd., Bengaluru
Accomplishments
- Secured 1 rating for 2 years consecutively in the organization PMS appraisal in FY 2018 & 2019
- Certification of Appreciation for Exemplary performance in CASA 1st Quarter of FY 2018-19
Activities
Source almost 5 Crore RTD in single financial year
Languages
English
Beginner
A1
Timeline
Deputy Manager
Axis Bank
07.2024 - 01.2026
Branch Operations Manager
Esaf Small Finance Bank
11.2023 - 07.2024
Assistant Manager-II
Utkarsh Small Finance Bank
10.2021 - 10.2023
Assistant Manager-I
Utkarsh Small Finance Bank
07.2019 - 10.2021
Senior Executive
Utkarsh Small Finance Bank
01.2017 - 06.2019
Master Of Commerce - Accounts And Finance
Marwari College