Neha Pandey
Customer Relationship Manager
Noida
Summary
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Deputy Manager
Axis Bank
10.2019 - Current
- Currently serving as a Deputy Manager at Axis Bank, where I oversee various banking operations and manage a team of employees
- Utilizing my strong analytical thinking and customer service skills, I ensure compliance with KYC regulations and provide personalized financial solutions to customers
- Additionally, I utilize my advanced accounting knowledge to analyze financial data and make informed business decisions.
Customer Relationship Manager
ICICI bank
07.2017 - 10.2019
- Oversee various banking operations and ensure compliance with KYC regulations
- Manage a team of employees and provide guidance and support to ensure smooth operations
- Provide personalized financial solutions to customers based on their needs and goals
- Analyze financial data and make informed business decisions
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
- Carry out compliance reviews for new account openings and existing client relationships, evaluating high-risk accounts
- Responsible for obtaining client documentation as per Compliance policies and procedures
- Working on account onboarding and opening to ensure the implementation of the KYC account opening proceed
- Researching and validating client identification and data via internal and external sources
- Internal research on market trends and client behavior patterns for new product proposals as well as the analysis of risk and compliance problems associated with the goods
- Working on clients which include among others financial institutions and corporate organizations across all jurisdictions CANADA, USA Etc
- Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations
- Maintained up-to-date knowledge of relevant laws, regulations, guidance, industry best practices.
Education
PGDM(PT) - General Management
IMT Ghaziabad
Ghaziabad, India 04.2001 -
Bachelor of Science - Computer Science
Delhi University
New Delhi 04.2001 -
SSC -
CBSE
New Delhi, India 04.2001 -
HSC -
CBSE
New Delhi, India 04.2001 -
Skills
Documentation And Reporting
undefinedCertification
NISM
Locations
Noida
Extracurricular Activities
- Debate
- Social work
Timeline
Deputy Manager
Axis Bank
10.2019 - Current
Customer Relationship Manager
ICICI bank
07.2017 - 10.2019
PGDM(PT) - General Management
IMT Ghaziabad
04.2001 -
Bachelor of Science - Computer Science
Delhi University
04.2001 -
SSC -
CBSE
04.2001 -
HSC -
CBSE
04.2001 -
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