Neha Pandey
Customer Relationship Manager
Noida
Summary
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Deputy Manager
Axis Bank
10.2019 - Current
- Currently serving as a Deputy Manager at Axis Bank, where I oversee various banking operations and manage a team of employees
- Utilizing my strong analytical thinking and customer service skills, I ensure compliance with KYC regulations and provide personalized financial solutions to customers
- Additionally, I utilize my advanced accounting knowledge to analyze financial data and make informed business decisions.
Customer Relationship Manager
ICICI bank
07.2017 - 10.2019
- Oversee various banking operations and ensure compliance with KYC regulations
- Manage a team of employees and provide guidance and support to ensure smooth operations
- Provide personalized financial solutions to customers based on their needs and goals
- Analyze financial data and make informed business decisions
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
- Carry out compliance reviews for new account openings and existing client relationships, evaluating high-risk accounts
- Responsible for obtaining client documentation as per Compliance policies and procedures
- Working on account onboarding and opening to ensure the implementation of the KYC account opening proceed
- Researching and validating client identification and data via internal and external sources
- Internal research on market trends and client behavior patterns for new product proposals as well as the analysis of risk and compliance problems associated with the goods
- Working on clients which include among others financial institutions and corporate organizations across all jurisdictions CANADA, USA Etc
- Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations
- Maintained up-to-date knowledge of relevant laws, regulations, guidance, industry best practices.
Education
PGDM(PT) - General Management
IMT Ghaziabad
Ghaziabad, India 04.2001 -
Bachelor of Science - Computer Science
Delhi University
New Delhi 04.2001 -
SSC -
CBSE
New Delhi, India 04.2001 -
HSC -
CBSE
New Delhi, India 04.2001 -
Skills
Documentation And Reporting
Analytical Thinking
Microsoft Office
KYC Regulations
Financial Management
Teamwork and Collaboration
Multitasking Abilities
Skilled in mediation
Relationship Building
Documentation And Reporting
Certification
NISM
Locations
Noida
Extracurricular Activities
- Debate
- Social work
Timeline
Deputy Manager
Axis Bank
10.2019 - Current
Customer Relationship Manager
ICICI bank
07.2017 - 10.2019
PGDM(PT) - General Management
IMT Ghaziabad
04.2001 -
Bachelor of Science - Computer Science
Delhi University
04.2001 -
SSC -
CBSE
04.2001 -
HSC -
CBSE
04.2001 -