Madhavi Maraka
German Language Specialist
11, 2nd Main, Pooja Mahalakshmi Layout, Yelahanka, Bengalur,KA
Summary
German Language Specialist with 10+ years of experience in vehicle insurance operations, policy creation, and customer support. Strong expertise in German email communication, end-to-end (E2E) process handling, and quality compliance. Proven team player with experience in training new joiners and supporting process improvements in a global operations environment.
Overview
11
11
years of professional experience
1
1
Language
Work History
German Language Specialist
AXA - GBS Internal
07.2015 - Current
- Handled customer communication via email, addressing queries related to vehicle details and insurance requests, while maintaining regular updates and escalating special requirements to clients.
- Created and released high-quality insurance policies for vehicles, ensuring accuracy and compliance with customer specifications.
- Verified policy documents and accurately entered policy details into internal systems as per customer requirements.
- Consistently met daily performance targets while maintaining high standards of accuracy and quality.
- Collaborated with the team to share and implement new process updates; developed a simplified check sheet for better understanding and workflow efficiency.
- Training for new joiners, including sharing minutes of meetings and providing ongoing support during the transition period.
- Proactively pursued end-to-end (E2E) process knowledge through cross-training across multiple functions to enhance versatility and team support.
Education
German Diploma (Level-B1), English Diploma (Level-B1) - undefined
Rural Development Trust Professional School
Anantapur, Andhra Pradesh01.2014
M.B.A - Finance & HR
Sanskriti School of Business, JNTU, Sri Sathya Sai
Andhra Pradesh01.2013
Skills
Operations management
Team mentoring and guidance Training and development Feedback and knowledge sharing
Client communication Expectation management Relationship building
Personal Information
- Date of Birth: 1990-11-28
- Marital Status: Married
Declaration
I here declare that all the details furnished are true to the best of my knowledge. Place: Date: (Maraka Madhavi)
Timeline
German Language Specialist
AXA - GBS Internal
07.2015 - Current
German Diploma (Level-B1), English Diploma (Level-B1) - undefined
Rural Development Trust Professional School
M.B.A - Finance & HR
Sanskriti School of Business, JNTU, Sri Sathya Sai