Madhu B
Bangalore
Summary
Highly motivated versatile Scrum Master with 14+ years of experience spanning Operations, IT and delivering Agile excellence in Healthcare and Banking domains. Skilled in Scrum, SAFe, and Kanban with a sharp focus on team coaching, sprint execution, and backlog management. Proven track record of eliminating blockers, enhancing velocity, and driving continuous improvement. Hands-on with Jira, Confluence, Azure DevOps, and Agile metrics. Renowned for building empowered, high-performing teams through leadership and collaboration.
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
PWC (PricewaterhouseCoopers)
11.2024 - Current
- Domain: US Health care (Revenue Cycle Management) (Resq)
- Responsible for Stakeholder Management, client delivery, leadership engagements, and expert in RFP (Request for Proposal) management.
- Facilitated regular stakeholder reviews and backlog refinement sessions, ensuring alignment between business priorities and development activities.
- Enabled delivery of critical product releases by optimizing team workflows and removing impediments, directly resulting in increase of customer satisfaction.
Assistant Manager/ Scrum Master
LogixHealth Solutions Pvt. Ltd.
10.2020 - 11.2024
- Domain: US Health care, Health care & banking support (Logix Denial / Char Swap / Cult Banking/CSR)
- Facilitated Scrum ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives to promote team alignment and continuous delivery.
- Collaborated with Product Owners to write, refine, and prioritize user stories and ensure readiness for sprints; supported emergent requirements and roadmap alignment.
- Tracked and reported sprint progress using velocity charts, burn-down charts, and sprint capacity metrics in Jira and Azure DevOps.
- Conducted daily coordination meetings involving developers, testers, and database administrators to pre-emptively resolve critical and minor project blockers.
QA (Manual Testing)
03.2019 - 10.2020
- Responsible for developing test plans, test cases and performs automated testing and manual testing of the Web Applications.
- Provide contribution towards developing test plans, test cases and perform automated testing.
- Applying various designs and documenting the test strategy. Creating an test plan and getting approval.
- Creating, enhancing, debugging, and running the test cases.
- Collating and monitoring the defect management process. Coming up with exact solutions for problems related to object identity and error handling.
- Managing the changes and executing regression tests.
- Analyzing and generating test reports.
Provider Reimbursement specialist
03.2014 - 02.2019
- Leading the charge in driving Process excellence and ensuring Operational assurance through strategic input and management.
- Each quarter I did work on Continuous Improvement projects using the DMAIC (Define, Measure, Analyze, Improve, Control) framework.
- Prepared and maintained WMM, Monthly Matrix, and EWS reports for the state side team to drive customer satisfaction improvements. These reports provided critical insights, enabling data-driven decision-making and enhancing overall customer experience.
Sr Executive AR
AR Global revenue cycle partners
09.2012 - 01.2014
- Analyze and identify content that is not in compliance with requirements, and flag for action in a timely manner. Fixing Clearinghouse rejections.
- Participate in client calls and understand their requirements from both a process perspective, Quality & Production Team perspective.
Executive AR
Omega Healthcare Management Services Pvt. Ltd.
08.2010 - 09.2011
- Recovered overdue Accounts Receivables by analysis od health care claims.
- Built a comprehensive understanding of healthcare insurance sector services.
Education
BCA - computer Application
V V Puram College of Science
Skills
- Agile Project Management
- Scrum Framework Implementation
- SAFe execution expertise
- Kanban efficiency improvement
- Facilitation of Scrum Ceremonies
- Team Coaching & Mentoring
- Servant Leadership
- Backlog Grooming & Prioritization
- User Story Mapping & Acceptance Criteria
- Jira & Confluence Expertise
- Azure DevOps for Agile Delivery
- Cross-Functional Team Collaboration
- Stakeholder Engagement & Communication
- Impediment & Risk Management
- Sprint & PI Planning
- Agile Metrics Analysis (Velocity, Burndown, CFD)
- Retrospective Action Planning & Execution
- Release Planning & Dependency Tracking
- Agile Transformation Support
- Continuous Improvement Mindset
- Jira
- Confluence
- Azure DevOps
- Miro / Mural
- MS Teams / Zoom
- Trello
- Smartsheet
- SharePoint
Certification
- Certified Scrum Master (CSM)
- CRCR (Certified Revenue Cycle Representative)
- SAFe 6.0 Agilist
- Microsoft power BI (Skill Nation)
- Manual Testing – Internal Certification
- Kanban Practitioner
Accomplishments
- Leading the charge in driving Process excellence and ensuring Operational assurance through strategic input and management for the organization.
- Continuous Improvement Process: Participating in CI projects, Working with the Auditing, Process excellence,& operational assurance team to deliver better and quality.
- Participated in ISO, ISMS, and HIPAA compliance initiatives and completed training in QMS
- Awards Received – Gone Extra Mile Award-2020, Spot Award CSM – 2023, Spot Award GenAI -2024
Timeline
Project Manager
PWC (PricewaterhouseCoopers)
11.2024 - Current
Assistant Manager/ Scrum Master
LogixHealth Solutions Pvt. Ltd.
10.2020 - 11.2024
QA (Manual Testing)
03.2019 - 10.2020
Provider Reimbursement specialist
03.2014 - 02.2019
Sr Executive AR
AR Global revenue cycle partners
09.2012 - 01.2014
Executive AR
Omega Healthcare Management Services Pvt. Ltd.
08.2010 - 09.2011
BCA - computer Application
V V Puram College of Science
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