Madhu Babu Suguluru
Bangalore
Summary
Dynamic Application Support Engineer with a proven track record at Consilio, excelling in Relativity administration and troubleshooting. Adept at managing user provisioning and ensuring SLA compliance, I leverage strong analytical skills and effective communication to enhance client satisfaction and drive project success. Committed to continuous improvement and proactive problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Application Support Engineer (L2)
Consilio
08.2022 - Current
- Providing L2 technical support for eDiscovery/Relativity and in-house applications (Sightline, Case, Doc, UC, Arora, Envize).
- Configured and maintained internal tools, collaborating with engineering for installations and patching.
- Troubleshot and resolved performance and stability issues in live environments.
- Relativity script library - adding a script in the workspace and on the Tab, running billing-related scripts.
- Manage user provisioning, billing reports, and data remediation.
- Collaborate with PM teams to deliver high-quality client service.
- Ensure legal deadlines are met through proactive monitoring and SLA compliance.
- Relativity Application - installing applications in the WS, importing applications from different environments, removing any dependencies in the application (troubleshooting), Blackout application installation, and enabling permissions related to it.
- Worked with Data Ops, Hosting, and PM teams for archiving and restoring the Relativity databases.
- Handled site failure-related issues found on Uptrends and performed troubleshooting steps, like restarting web services, agents, Invariant Queue, checking for Worker Manager Queue, and checking for an affected web server.
- Resolved relativity views related issues.
- Document viewer-related troubleshooting.
- Worked on Relativity post- and pre-validation/maintenance high-level testing (performing all the steps).
Application Support Analyst
Cobra Legal Solutions
01.2022 - 08.2022
- Monitored system health, including VMs, storage, and memory servers, and escalated issues as needed.
- Participated in Relativity upgrades, including post-upgrade tasks such as site bring-up, testing, and troubleshooting.
- Troubleshot and resolved performance and stability issues in live environments.
- Troubleshot system issues, collaborating with IT and DBA teams for complex problems.
- Generated reports and knowledge base articles to improve user self-sufficiency.
- Resolved user inquiries regarding application functionality, operations, and procedures (e.g., input/output, SOPs).
Application Support Analyst
Talent Smart Soft Solutions
04.2018 - 12.2021
- Managed all administrative functions, such as user, group, role, client, and workspace creation.
- Handled permissions related to batches (batch sets, batches), choices, lists, views, tabs, servers, fields, layouts, STRs, and errors.
- Worked on Relativity post- and pre-validation/maintenance high-level testing (performing all the steps).
- Document: imaging, searching, printing.
- Working knowledge of the SolarWinds server monitoring application.
- Participated in Relativity upgrades, including post-upgrade tasks such as site bring-up, testing, and troubleshooting.
Education
MCA -
NOVA PG College
Vijayawada01.2017
B.Sc. - Computer Science
National Degree College
Nandyal01.2013
Skills
- People management and client coordination
- Strong analytical, troubleshooting, and problem-solving abilities
- Relativity administration, upgrades, and data processing
- SQL database management and T-SQL knowledge
- Project and stakeholder management
- Excellent communication and documentation skills, proactive learner with determination, and adaptability
Certification
- Reveal review exam, 12/01/21
- Preparing for the Relativity Certified Administrator (RCA) exam
Hobbies and Interests
- Cricket
- Chess
- Carrom
- Music
Projects
eDiscovery, Performed data identification, collection, preservation, and remediation., Maintained standardized documentation., Executed SQL scripts for data operations and error handling., Communicated effectively with clients for reporting and delivery. Training & Knowledge Sharing, Conducted training sessions for internal/external teams on eDiscovery strategies., Managed projects involving data preservation and vendor/client deliveries.
Personal Information
S. Madhu Babu, S/O S. Chinna Swamy
Date of birth: 08/05/92
Regadaguduru
Andhrapradesh
Technical Summary
- Hands-on experience with eDiscovery/Relativity, SQL databases, and data remediation.
- Relativity tasks: installation, upgrades, user management, regression testing, and reporting.
- Expertise in handling legal data requests, managing SLAs, and ensuring compliance.
- Skilled in processing client data sources in multiple formats with quality assurance.
- Knowledge of server architecture, networking concepts, and Windows environments.
- Maintained documentation for system configurations, SOPs, and user guides.
- Daily proactive monitoring, ticket status reporting, and escalation management.
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Application Support Engineer (L2)
Consilio
08.2022 - Current
Application Support Analyst
Cobra Legal Solutions
01.2022 - 08.2022
Application Support Analyst
Talent Smart Soft Solutions
04.2018 - 12.2021
MCA -
NOVA PG College
B.Sc. - Computer Science
National Degree College
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