Madhu Kiran Kolisetty
Hyderabad
Summary
Results-driven IT Transition, Operations, and Integrations Leader with 20+ years of experience managing end-to-end IT infrastructure projects and SAP/non-ERP applications. Expertise spans full project lifecycle - from solution design and planning to execution (onshore/offshore), monitoring, and handover. Skilled in Power BI reporting, risk management, and ensuring business continuity while delivering projects on time, within budget, and to strict quality standards. Proven ability to collaborate with C-level executives (CEO, CIO) and cross-functional teams (Delivery, Procurement, Sales). Successfully led Data Centre Transformations, System Management, and Endpoint Operations initiatives while managing teams of 25-320+ professionals. Committed to service excellence and strategic stakeholder management.
Overview
22
22
years of professional experience
2020
2020
years of post-secondary education
10
10
Certifications
Work History
Associate Director, IT Integrations & Operations - Manufacturing Sites
Novartis Healthcare India Pvt. Ltd.
07.2019 - Current
- Lead IT integrations and operations for manufacturing sites, ensuring seamless digital transformation.
- Architected IT infrastructure Integration Support for 25+ GxP manufacturing sites, achieving 99.98% uptime
- Led 2 SAP S/4HANA integrations with MES systems, reducing data latency by 65%
- Implemented Zero Trust security framework, reducing vulnerabilities by 45% through automated patching
- Developed Power BI analytics suite cutting reporting time by 60% for site operations
- Automated 30+ workflows through ServiceNow-Splunk integration, improving MTTR by 40%
- Governed $8.5M budget for Industry 4.0 initiatives including IIoT and digital twins
Associate Director, Projects & Transition Management
Novartis Healthcare India Pvt. Ltd.
07.2019 - 10.2023
- Managed large-scale IT projects and transitions, optimizing processes and ensuring smooth deployments.
- Managed implementation of Novartis' first AI-powered Transition Risk Matrix, predicting 92% of potential issues
- Scaled Agile framework across 15 teams, increasing release velocity by 35%
- Consolidated 120+ legacy applications into modern ERP platform (SAP/Oracle)
- Led GDPR compliance program for 85 applications, achieving 100% audit readiness
- Pioneered TCO modeling tool saving $2.1M in first year of implementation
Service Transition Manager
Reckitt Benckiser
01.2019 - 06.2019
- Oversaw service transitions, ensuring minimal disruption and adherence to SLAs.
- Transitioned $18M portfolio of SAP ECC to S/4HANA with zero business disruption
- Automated 85% of quality gates using AI/ML, reducing transition time by 50%
- Implemented robotic process automation (RPA) for 12 support processes
Transition Manager – Global Transitions & Transformations (GTTO)
Cognizant Technology Solutions
04.2018 - 12.2018
- Led global IT transitions, ensuring compliance with transformation goals.
- Engineered cloud migration framework adopted as global standard (Azure/AWS)
- Reduced average transition costs by 38% through proprietary automation toolkit
- Won $25M deal through innovative DevOps transition model
Transition Manager (C2-Band)
Wipro Technologies
04.2017 - 04.2018
- Managed end-to-end IT transitions for enterprise clients.
Transition Manager – Projects Transitions & Transformations (GTTO)
Cognizant Technology Solutions
01.2012 - 03.2017
- Handled complex IT project transitions, improving efficiency and delivery.
Project Lead (SAP – ITSM, SOLMAN, MS SharePoint, ERP Application Testing and Validation)
Mahindra Satyam
01.2007 - 01.2012
- Managed IT projects for clients like Philips & Nissan, ensuring system stability.
Engineer - Systems Support (SAP Basis)
Computer Sciences Corporation
12.2005 - 01.2007
- Managed storage, backups, and service restoration for RMG & Pfizer.
Sr. Technical Support Engineer (Bellsouth Internet Services)
Nipuna Services Pvt. Ltd.
05.2004 - 03.2005
- Provided escalation support and process training.
Process Trainer (Palm Inc.)
Sykes India Inc.
02.2003 - 03.2004
- Trained teams on voice, mail, and chat support processes.
Education
PG Diploma - Cyber Laws
NALSAR University of Law
Bachelor of Laws (LL. B) - undefined
Osmania University
Executive MBA (E-MBA) - Operations Management
National Institute of Business Management (NIBM)
Bachelor of Computer Applications (BCA) - undefined
Makhanlal Chaturvedi National University of Journalism & Communication (MCRPV)
Skills
- Transition Management
- Change Management
- Risk & Vulnerability Management
- Business Continuity Management
- Managed services
- Strategic Planning
- Business Process Optimization
- Resource management
- Budget Management
Certification
PMP
Timeline
Associate Director, IT Integrations & Operations - Manufacturing Sites
Novartis Healthcare India Pvt. Ltd.
07.2019 - Current
Associate Director, Projects & Transition Management
Novartis Healthcare India Pvt. Ltd.
07.2019 - 10.2023
Service Transition Manager
Reckitt Benckiser
01.2019 - 06.2019
Transition Manager – Global Transitions & Transformations (GTTO)
Cognizant Technology Solutions
04.2018 - 12.2018
Transition Manager (C2-Band)
Wipro Technologies
04.2017 - 04.2018
Transition Manager – Projects Transitions & Transformations (GTTO)
Cognizant Technology Solutions
01.2012 - 03.2017
Project Lead (SAP – ITSM, SOLMAN, MS SharePoint, ERP Application Testing and Validation)
Mahindra Satyam
01.2007 - 01.2012
Engineer - Systems Support (SAP Basis)
Computer Sciences Corporation
12.2005 - 01.2007
Sr. Technical Support Engineer (Bellsouth Internet Services)
Nipuna Services Pvt. Ltd.
05.2004 - 03.2005
Process Trainer (Palm Inc.)
Sykes India Inc.
02.2003 - 03.2004
Bachelor of Laws (LL. B) - undefined
Osmania University
Executive MBA (E-MBA) - Operations Management
National Institute of Business Management (NIBM)
Bachelor of Computer Applications (BCA) - undefined
Makhanlal Chaturvedi National University of Journalism & Communication (MCRPV)
PG Diploma - Cyber Laws
NALSAR University of Law
Similar Profiles
Amaresh SinghAmaresh Singh
Senior Manager – Global Business Planning & Analysis at Novartis Healthcare India Pvt. Ltd, HyderabadSenior Manager – Global Business Planning & Analysis at Novartis Healthcare India Pvt. Ltd, Hyderabad
Rajdeep PoddarRajdeep Poddar
Associate Director, Process Integrity & Digital at Novartis Healthcare India Pvt. LtdAssociate Director, Process Integrity & Digital at Novartis Healthcare India Pvt. Ltd
Ismail PinjariIsmail Pinjari
Senior Executive Sales Development at Beauty Essentials India Pvt LtdSenior Executive Sales Development at Beauty Essentials India Pvt Ltd
Nigar ValoraNigar Valora
Success Guide at SalesforceSuccess Guide at Salesforce
Pavan Kumar RajashekarPavan Kumar Rajashekar
Advanced App Engineering Analyst at Accenture Private LimitedAdvanced App Engineering Analyst at Accenture Private Limited