Vijay Sarathy M
Hyderabad
Summary
More than 20 years of experience with a wide array of proficiency and specialization in Delivery Management, Transition , Project Management, Business Management, Vendor Management , Operations Management, Headcount Budgeting & Financial Planning/Analysis, L1/L2 Technical Support work, Revenue & Sales Forecasting, Operations risk & control, & Process re-engineering
Overview
22
22
years of professional experience
Work History
Director (Delivery Lead - VMO Operations, Alphabet PMO Lead)
Virtusa Corporation
Hyderabad
09.2021 - Current
- Delivery Lead for VMO and DCS Support involved in steering and supporting the transition & project delivery of Vendor and DCS Ops Support team for Google client as part of offshoring and centralization hub initiative.
- Project Management Office (PMO) lead for Alphabet account driving process improvement initiatives, audit & governance related reviews, regulatory reporting, RFPs investments, cost efficiencies engagements with Google clients.
- Meet business goals on all agreed parameters (Productivity, Quality and Utilization) for the VMO and DCS process.
- Conducting weekly supplier review meeting with the client to discuss about process, people, efficiencies, opportunities, joint initiatives and scaling the relationship etc..
- Lead the E2E operations framework i.e. Hiring plan, BGV clearance, Onboarding/Offboarding, Project Allocation, Invoicing/Billing, Revenue, Asset management and Sales Pipeline.
- Lead all the end to end internal, external and client and regulatory audit and governance activities every year.
- Steer the EPP investment program for the account YoY
Assistant Vice President (Project Management, SGP Wholesale Onboarding and GFCO Asia)
Barclays Execution Services Ltd
Singapore & Chennai
12.2012 - 03.2021
- Project Management Office (PMO) lead for Singapore Wholesale Onboarding and GFCO Asia Operations team steering and supporting the transition project delivery of Wholesale KYC roles/functions as part of location strategy initiative.
- Monitor & track the progress of various transition toll gates/milestones to ensure the project timelines are met.
- Engage with various stakeholders to ensure all the related project tasks/checkpoint are completed or signed-off in accordance with the governance control.
- Schedule weekly transition call/meeting with all the key project stakeholders to assess the progress and address any challenges.
- Successfully completed the transition of all the in scope functions as part of location strategy initiative.
- Performed a deep dive around project cost by doing cause & effect review/analysis and identified opportunities to offset the gap against budget.
- Worked on RAID analysis on the proposed transition delivery plans/options, training approach and associated cost as part of contingency planning.
- Prepared a weekly location strategy deck for Senior Leadership team highlighting the key achievements, call outs, risk and challenges relating to project deliverables.
Assistant Vice President (Chief Control Office, SGP Global Markets Operations)
Barclays Execution Services Ltd
Singapore
12.2012 - 03.2021
- Chief Control Officer (CCO) providing control assurance and support to Singapore Global Markets Operations with key focus on identification and management of operational risks.
- Engage and support Operations teams regionally in management of day to day process controls in line with Control Framework and assist with any risk incidents identified.
- Conduct trend analysis on detailed control self-assessments to identify areas for improvement.
- Prepare APAC Weekly Risk MI Report for senior management's review.
- Review and streamline APAC weekly Risk MI reporting to improve efficiency.
- Performed a detailed review/analysis of Operations Risk and Control Self-Assessment (RCSA) to evaluate quality of content and provide recommendations for improvement by incorporating emerging key business risks.
- Successfully streamlined the APAC Risk MI Report and trained other team members as part of hand over process.
- Conducted RCSA remediation summary, non-operational risk review, tracking of issues & action status reporting, thematic/trend analysis on other risk & control related activities.
Assistant Vice President (Business Management, COO & FBP)
Barclays Execution Services Ltd
Singapore
12.2012 - 03.2021
- Business Management for Asia Ops supporting a 400+ people organisation across 5 countries (Hong Kong, Shanghai, Japan, Singapore and India) and provide financial management (forecasting/controls) of the Asia Branches budgets.
- Manage the execution of the Business Management vision and strategy, from planning to budget through to quality and governance.
- Drive effective management of workforce planning, headcount and budgets, forecast performance and reporting, to ensure business targets are met.
- Effectively manage business expectations to drive performance & overcoming conflict to enable successful delivery.
- Analyzing budgets and conducting variance analysis to determine difference between projected & actual results and providing valuable insights for business decisions.
- Worked on key initiatives such as Headcount & Financials Report, Asia/Non-Asia Headcount Report, Cost Allocations, Asia Ops Financials, Attrition Reporting, Global Markets Ops MI Dashboard, Seat Planning & Coordination, Spans & Layers Analysis.
- Involved in transition of roles from UK and Asia to India as part of location strategy.
- Built the staff welfare budget & travel tracker, streamlined the hiring review process & attrition dashboard.
Team Manager (GBD - Hartford Insurance)
Cognizant Technologies
10.2011 - 11.2012
- Managed a team of 66 members of Group Benefits Division - Hartford. The Group Benefits group covers or deals with the following business workflows.
- Investigate all premiums that has a fallout and reapply the correct premium to the specific insurance account.
- Process involves reviewing enrollment changes requested by customer.
- Load policy administration system (Case Management) and generate certificate of insurance.
- Meet Business goals on all agreed parameters (Productivity, Quality and Utilization).
- Meeting the Critical to Quality(CTQs) on a daily basis & delivering a world class customer service.
- Conducting weekly team meeting with the leads to discuss about process, people and technical issues.
- Develop a set of change management plans including communication plans, process roadmaps & training plans.
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Assistant Manager (Shared Services - Indirect Tax)
Thomson Corporation (International) Pvt. Ltd
09.2008 - 10.2011
- Managed a team of 35 members of Shared Services - Indirect Tax. The Shared Services group covers or deals with the following business workflows.
- Analyzing & Researching notices for Jurisdiction to determine the reason for return & issues.
- Reviewing the business license copies received from jurisdictions & manually assigning them to the workflows.
- Browse through Secretary Of State Websites to check on address or company change and compare the previous year report before preparing the annual reports for various corporate clients.
- Reviewing the procedures and processing the client files and inputting the correct tax amount into system.
- Liaising with Line of Business (LOB) or onshore team to discuss & review the performance of the group, addressing, ascertaining the scope of workflow expansion, travel & growth opportunities, new business ramp up.
- Building a robust resource capacity, utilization, movement & allocation strategy to meet the resource requirement during peak season and critical ad-hoc projects assigned by business.
Team Developer (Supervisor)
Bank of America Continuum Solutions (BACS)
05.2004 - 09.2008
- Managed a team of 12 associates of Global Fixed Income - Security Master. The process relates to setting up of securities, securities rates & factors maintenance and pricing of securities pertaining to various fixed income product types (Corp, Muni, Govt, Mtge etc...) and Equities.
- Managed a second team of 8 associates in Global Treasury Services - Enquiries (Returns).
- Monitoring, administration and supervising the three different sub process i.e. BAS, GDP/BNK and BANA.
- Meeting CTQ's and CTP's which are defined in the process SLA.
- Preparing the process SIPOC, validation of process CTQs, Operation Metrics, process maps, and FMEA.
- Managing workflow and distributions of returns to fellow team members for further investigation.
- Reviewing all the returns processed by team as part of Q2 approval process.
Process Associate
Hewlett Packard - Global e: Business Operations
10.2003 - 04.2004
- Job Responsibilities
- Booking orders, sending queries and management of claims.
- Checking the creditability of the partner who has placed the order before booking.
- Handled verification of processed application and documents.
Education
B.Com -
Sardar Patel College
SecunderabadPost-Graduation Diploma in Management (PGDIM) -
IGNOU
Skills
- Project management
- Change management
- Stakeholder engagement
- Financial forecasting
- Process improvement
- Transition Management
- PMO Engagements
- Vendor Management
- L1/L2 Technical Support
- Revenue & Sales Forecasting
- Business management
- Headcount Budgeting
- Financial Planning and Analysis
- Operational Risk & Control
- Swift Payments
- Investment banking
- Insurance
- Taxation processes
- Client Audits and Due diligence
- Hiring & Onboarding
- Training
- Citizenship
- MI reporting
Significant Professional Achievements
Hewlett Packard
Recipient of Six Sigma - Quality Team Award for Order Management and Financial Claim Processing.
Bank of America
Super Achiever Award '05 / Best Team Award '05 / Platinum Spirit Award '06 / Gold Spirit Award '07.
Thomson Reuters
Extra Miler Award (Team Lead) '09 / Best Team Award '09/ Champion Award '09 & '10 nominations.
Cognizant Technologies - Successfully transitioned 4 processes of Group Benefits Division from U.S for client Hartford.
Barclays Shared Services, Chennai
- Completed two lean projects on BSS vs CAP HC mapping and PO workflow.
Barclays Services Ltd, Singapore
- Nominated for APAC Citizenship and Diversity Awards 2019.
- Driven £0.3m of cost saves in 2019 as part of non-staff cost review exercise.
- Successfully streamlined the APAC CCO Risk MI report and seamlessly transitioned the work to India.
- Identified opportunities to offset £0.2m gap against budget while working on the Wholesale KYC transition project.
Virtusa Corporation
- Delivered 30 FTE(US) of cost savings (approx. $3m) by offshoring the VMO and DCS support work to India
- Exceeded the EPP program target of $6m for the account since taking up the role.
- Streamlined the E2E operations governance framework resulting in the ASI score consistently above 95%.
- Best Team Award for DCS and VMO team in Q3'24 and Q2'25 respectively
Timeline
Director (Delivery Lead - VMO Operations, Alphabet PMO Lead)
Virtusa Corporation
09.2021 - Current
Assistant Vice President (Project Management, SGP Wholesale Onboarding and GFCO Asia)
Barclays Execution Services Ltd
12.2012 - 03.2021
Assistant Vice President (Chief Control Office, SGP Global Markets Operations)
Barclays Execution Services Ltd
12.2012 - 03.2021
Assistant Vice President (Business Management, COO & FBP)
Barclays Execution Services Ltd
12.2012 - 03.2021
Team Manager (GBD - Hartford Insurance)
Cognizant Technologies
10.2011 - 11.2012
Assistant Manager (Shared Services - Indirect Tax)
Thomson Corporation (International) Pvt. Ltd
09.2008 - 10.2011
Team Developer (Supervisor)
Bank of America Continuum Solutions (BACS)
05.2004 - 09.2008
Process Associate
Hewlett Packard - Global e: Business Operations
10.2003 - 04.2004
B.Com -
Sardar Patel College
Post-Graduation Diploma in Management (PGDIM) -
IGNOU