Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Timeline
Generic
MADHU KUMARI JHA

MADHU KUMARI JHA

Bengaluru

Summary

Seasoned Associate bringing hands-on experience in business operations and sales, with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

SPS Associate – ASSR

Amazon India
Bengaluru
10.2022 - Current
  • Responsible for onboarding sellers on Amazon India.
  • Engage with qualified leads with pitching for launching on Amazon, and get higher conversion.
  • Identify seller pain points and escalate them to improve seller experience across.
  • Regularly meet existing service level agreements, improve processes, and devise innovative ways to improve leads to launch conversion.
  • Work with key internal stakeholders to set priorities and help unblock the sellers.
  • Track and report performance using appropriate metrics.
  • Achieve productivity and seller launch targets.
  • Being able to escalate systemic and process defects identified.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on ASSR operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.

Education

Master's Degree - MA in Economics

IGNOU Bangalore

Bachelor of Arts - Included subjects - Economics, English, Hindi, and Political Science

DELHI UNIVERSITY Delhi

HSC -

CBSE Delhi

SSC -

CBSE Delhi

Skills

  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT WORD
  • Preparing reports
  • Sales expertise
  • New Hire Training
  • Process Improvement
  • Project Reporting
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Performance Improvement
  • Program Support

Accomplishments

  • Awarded as best associate in Q1 & Q2, 10/2022 - Current
  • Won launchathon competition in Q3 '23
  • Awarded as Best Associate in Brand Registry in Q2 & Q3 '24
  • Gems Award winner for H1 '24
  • Best Seller Experience Q3 '24

Extracurricular Activities

Actively participating in poster marketing competition at NCERT level, 11/2021 - 11/2021 Multiple participation in poetry and slogan competition Creative writing at intercollege competition Member of decoration team

Timeline

SPS Associate – ASSR

Amazon India
10.2022 - Current

Master's Degree - MA in Economics

IGNOU Bangalore

Bachelor of Arts - Included subjects - Economics, English, Hindi, and Political Science

DELHI UNIVERSITY Delhi

HSC -

CBSE Delhi

SSC -

CBSE Delhi

Similar Profiles

CREATE PROFILE
MADHU KUMARI JHA