Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Madhu MN

Madhu MN

Bangalore

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

13
13
years of professional experience

Work History

Sales Manager

TATA CAPITAL LTD
Bangalore
01.2021 - Current
  • Developed and implemented sales strategies to increase market share.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Regular DSA and dealer visits and regular training are given to our telemarketers to enhance their product knowledge.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Collections handled up to 6 MOB with 100% Resolution MOM
  • Resolved customer complaints regarding product quality and service issues in a timely manner.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
  • Developed relationships with local banks and financial institutions to provide financing options for customers.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
  • Gained market share in new sales performance through aggressive team training.
  • Monthly conducted CSE RNR program and issue the shields and certificates.

Assistant Manager

HDFC BANK LTD
Bangalore
02.2020 - 01.2021
  • Handled Dealer Business and DSA Business
  • Regular visit to Dealer promoting our Product, coordinating with the local sales team of the dealer.
  • Conducting everyday team meeting with phone calls, focused on targets given by management.
  • Given regular training to DSA people and telecallers on our product knowledge.

Sales Officer -Team Leader

TATA CAPITAL FINANCIAL SERVICES LTD
Bangalore
03.2017 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.

Sales Officer

HDFC BANK LIMITED
Tiptur - Tumkur
07.2015 - 09.2016
  • Handled Account opening, RD,FD & branch leads
  • Group loans like Micro finance Handled SHG
  • Daily Filed visited and sourced new groups & Create a SHG groups and given training to how to maintain groups activity
  • Handled group loan EMI Collection

Jr. Supervisor

Apollo Hospitals Enterprises Limited
Tumkur-Bangalore
08.2011 - 05.2015
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Provided medication counseling to patients on the proper use and potential side effects of their medications.
  • Ordered, labeled, compounded and dispensed prescribed medications.
  • Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
  • Collaborated with medical staff concerning drug selection, dosing regimens, adverse reactions and interactions and therapeutic effectiveness.
  • Managed the daily operations of a retail or hospital pharmacy.
  • Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.

Education

Bachelor of Business Management - Banking And Finance

Tumkur University
Huliyar -Tumkur
11-2013

Skills

  • Lead generation and tracking
  • Client Relationship Management
  • Pipeline Management and Goal Settings
  • Vendor Management and Sales Growth
  • Handled DSA and dealer business with a good relationship, and direct sales
  • Create a new lender to improve business, and provide regular training on our product knowledge to telecallers and DSA owners
  • Conducting a monthly RNR program for Karnataka CSE recognitions, and issuing the shields and certificates to motivate the improvement of business
  • Taken daily meetings with CSE, analyze case-wise details, and discuss targets and achievements
  • Daily conference call with seniors, and fulfill the management-given assignments

Affiliations

  • Conducting Monthly RNR Program to Karnataka CSE & Arranging shields and Certificate to Motivate to improve Business

Accomplishments

TATA CAPITAL LTD

  • 2022-2023 WPL Contest Pan India Winner
  • Received Two Times Star Award Pan India Winner
  • 30K Race Winner Foreign trip Achiever -Malaysia
  • Received Silver Medal of Pan India Contest
  • WPL Contest Winner Received Indian Cricket Jersey
  • 5OK Race Foreign trip Achiever

Languages

Kannada
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Sales Manager

TATA CAPITAL LTD
01.2021 - Current

Assistant Manager

HDFC BANK LTD
02.2020 - 01.2021

Sales Officer -Team Leader

TATA CAPITAL FINANCIAL SERVICES LTD
03.2017 - 01.2020

Sales Officer

HDFC BANK LIMITED
07.2015 - 09.2016

Jr. Supervisor

Apollo Hospitals Enterprises Limited
08.2011 - 05.2015

Bachelor of Business Management - Banking And Finance

Tumkur University

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