MADHUMITHA VIJAYAKUMAR
Compliance Associate
Summary
Career Vision
To leverage my knowledge in a dynamic professional environment, contributing to innovative projects and fostering growth within the organization. Committed to continuous learning and staying at the forefront of industry trends, with a long-term vision of making substantial contributions to both organizational success and my own professional development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Compliance Associate
Wells Fargo
10.2022 - Current
- Investigated incidents and accidents to identify causes and potential preventive measures.
- Performed detailed analysis of customer data to identify and mitigate money laundering activities.
- Successfully reduced customer complaints by 50% within the first year through the implementation of more stringent quality control measures and improved communication with clients using IBM software i.e Filenet.
- Trained team members regularly to educate team members on Personal Account Dealing policies, financial statements and its procedures.
- Responsible for reviewing personal trading activity of team members.
- Identifying and effectively escalating potential issues to the appropriate team.
- Identified gaps in existing compliance processes and recommended updates.
- Maintained weekly updates and discuss the same with the team members.
- Preventing insider trading and monitoring securities transactions of team members.
- Collaborating with compliance, legal and risk management teams to ensure timely resolution of issues and implementation of appropriate corrective measures.
- Prepare detailed reports and recommendations for the management.
- Schedules meeting with manager every week to discuss on the areas of improvement.
Senior Securities Operations Representative
Wells Fargo
10.2019 - 09.2022
- Manage and Oversee daily operations of Client services Mailbox, ensuring adherence to regulatory requirements and Internal Policies
- Taken part in BCP Failover in the process
- Handled customer needs and issues by working with representatives and customers directly.
- Providing the audit verifications & Trade statements for the clients
- Maintains clear and understanding of reports every day to avoid critical deadlines
- Taken ownership of Mailings Desk from Bangalore location
- Responsible for remediating the address of clients whose documents were returned due to incorrect address
- Onboarded clients & provisioning access to users in CEO application for different products
- Ensures all the reports and emails are completed within the given SLAs
- Knowledge and hands on experience with applications like COBAM, Broadridge, confirmation.com, CEO, CID (Customer Information Database).
- Deals with Customer service in assisting the audit reports and statement requests,
- Fundamental knowledge on securities and derivatives
- Maintains good quality in the process and takes ownership for responsibilities
- Created backups of team members across the locations (BLR, MN & HYD)
- Act as a Subject Matter Expert and conduct trainings to new recruits.
- Responsible for Daily and Monthly reports in the process
- Shared the best practices with the team.
- Strictly follows time management to ensure that the tasks are completed with the SLA
- Conducts fun activities to the onshore site and management on Monthly.
- Ensure speedy resolution to queries & grievances on time
Operations Accountant
Wells Fargo
12.2017 - 09.2019
- Handles unusual cheques that system has rejects due to issues such as mismatched courtesy box and legal line, incomplete MICR line, and errors with cheques posted twice.
- Assumed the role of Workflow Manager, responsible for organizing and executing workflows through web services.
- Served as a Subject Matter Expert, providing training to numerous new recruits.
- Part of Fun Friday committee
- Responsible for reporting month-end completed volume & Quality report of Team.
- Completed assigned task on time & maintained good quality
Education
MBA - Finance
SRM School of Management
Chennai 04.2015 - 08.2017
B.com (hons) - Finance
S.I.E.T College For Women
Chennai 05.2012 - 06.2015
Skills
Communicator
Teamwork and Collaboration
Self-Motivated
Efficiency
Multi-tasking
Quality Control
Documentation
Email writing
Customer Service
Report Preparation
Achievements
- Good performer with completing more statements and reports.
- Received "Wells Fargo Championship Award" twice for efficiently working on processes.
- Maintained quality with minimum feedbacks.
- Recognition for handling and completing special project in the Operations Securities role.
Accomplishments
- Active participation as a Junior Event Manager on the ‘International Women's Day' at SRM University, Chennai.
- Participated in ‘Awareness Workshop on Environmental Sustainability' at SRM University, Chennai
- Company Name- Consark Financial Consultancy, Chennai.One month project on the topic ‘Investors and portfolio management' by collecting the information of the investors through websites like linkedIn, CrunchBase, Moneycontrol and Forbes in NSE markets
- Company Name- Indian Overseas Bank, Chennai
- Three months project on the topic ‘Forex Management and its Operations'
- INTERNSHIPS Harvas Management solutions for a period of one month
- Bharati Axa Life Insurance pvt ltd for a period of two months
- Lakme Lever pvt ltd for a period of one month
- Sharekhan pvt ltd for a period of two months.
MBA SUMMER INTERNSHIP
MBA FINAL PROJECT
Languages
Tamil*
Advanced
English
Upper intermediate
Hindi
Intermediate
Additional Information
- Won 1st Prize in Inter School Competition as Best Bharatanatiyam Dancer Award that was held in Dubai (2008).
- Won "Best Keyboard Player" award at School Competition held in Chennai.
- Participated in dance at ‘The Wells Fargo Limelight Event' held in Chennai.
Timeline
Compliance Associate
Wells Fargo
10.2022 - Current
Senior Securities Operations Representative
Wells Fargo
10.2019 - 09.2022
Operations Accountant
Wells Fargo
12.2017 - 09.2019
MBA - Finance
SRM School of Management
04.2015 - 08.2017
B.com (hons) - Finance
S.I.E.T College For Women
05.2012 - 06.2015
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