MADHUBALA ANANDH
Madurai
Summary
Business Analyst Engineer with proven track record on working in Support process for India regionin a renowned leading people flow multinational company Data Analyst profession with 2 years of management experience in Data Extract, Analyze, Visualize & Interpret the business insights. Involved in continuous operational related data, Customer/vendor relationship process. Strong in advanced statistical analysis. Customer-focused, result-oriented, high personal integrity, agile team player, and possess strong communication skills, including ability to interact in a team environment
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sr. Risk Analyst
- 1
- A complete investigation process
- 2
- An Affiliate marketing program, associates who are driving traffic and earning commission need to investigate the associates
- 3
- Need to analyze the fraud activity taking place in the process
- Suggest process improvements and assist internal partners to drive them to completion
- JOB ROLE – LEAD VENDOR SUCCESS PROGRAM
- Need to work with vendors from the time of launch at Amazon to ensure they are operating efficiently on our tools
- Need to work with vendor improve selection, profitability
- Help vendor business grow Implement and track metrics for recording the success and quality of their products
- Suggest process improvements and assist internal partners to drive them to completion
- Execute tasks geared towards adding selection, reducing defects, increasing revenue and reducing costs for our customers.
SERVICE SPECIALIST
AMAZON DEVELOPMENT CENTER
Bangalore
11.2017 - Current
- The current role is with amazon affiliate marketing team as tech ops support
- Supporting the Business roles in team request on a daily basis in Trouble ticketing for payment issues
- Able to write code and troubleshooting ,Hands on experience in python scripting and execution
- Able to write a own SQL query and fetch data for analysis
- Performed Data Analysis with large scale data to find the outlier and was able to find the root cause and defect
- Created own SOP’s for process improvement and documented
- Dev team As Quality assurance, by doing manual testing for successful launch features
- Assisted engineering team to ensure efficient and correct implementation
- Created project test detailed test cases
- Tracked quality metrics through post-release and performed post-release sanity
- Worked with the Product Management and Business roles in team to realize best ways to address user needs and strategic direction
- Performed targeted user research to analyze customer requirements together with Product Management
- Analyzed usage design of authentic products
- A quick learner with abilities to work in a team environment and work under strict deadlines
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
- Having ability to lead by example, consistently hit targets, improve best practice and organize time efficiently
- Taken initiatives in team handling team huddles on error discussion and reporting to the managers in the absence of team leads and supervisors
CUSTOMER SOLUTION
HEWLETT PACKARD
CHENNAI
11.2016 - 06.2017
- REP II (Utility Process – Designation SAP)
- Create and manage repair orders in support of HP Group to ensure that requirements and deadlines for each product line are met and create orders for sales, exchanges, stock and warranty repairorders
PROCESS EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
CHENNAI
08.2015 - 09.2016
- VOICE)
- The main objective is to maximizing collections and timelyreimbursement
- We possess an American neutralized accent and follow up on the claims for collection ofpayments.
Education
Bachelor of Engineering -
stream - computer science
Nehru institute of
Engineering and Technology
Skills
SOFT SKILLSHighly proficient inMicrosoft Office (Excel, Word, PowerPoint)Hands on experience in Jupyter (Python 3), Tableau, Power BIHands on experience in Modeling ML Algorithm (Regression, Classification, Clustering)Knowledge in SQL database managementAREA OF EXPERTISEPython, SQL,C,C and Java, MS office, VB, Tableau, Machine Learning, ExcelHIGHLIGHTSAs a part of 10X better quality strategy- Reduced supply line customer feedback by 30% (Metric- EFR)Through effective & continuous driveImproved the Completion-On-Time deliveries to 99%Increased customer satisfaction resulting in increase of sales by 20%Enhanced the business reporting more ease by developing new interactive dashboards (KPI DashboardCustomer Feedback/Sales Dashboard)
Accomplishments
- Certification in Data science Toolkit (Python, Tableau, SQL) from Besant Technology
Additional Information
- HONORS AND AWARDS , Achieved best performer award in 2021 from CE town hall
Timeline
SERVICE SPECIALIST
AMAZON DEVELOPMENT CENTER
11.2017 - Current
CUSTOMER SOLUTION
HEWLETT PACKARD
11.2016 - 06.2017
PROCESS EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
08.2015 - 09.2016
Sr. Risk Analyst
Bachelor of Engineering -
stream - computer science
Nehru institute of
Engineering and Technology