Ashriya Surendra
Sr Risk Control Analyst
Bengaluru
Summary
Analytical and customer-focused professional with expertise in risk control and fraud mitigation, aiming to contribute to a dynamic, customer-centric organization. Committed to enhancing customer experience, driving operational excellence, and continuously expanding cross-functional skills for personal and organizational growth.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sr. Risk Control Analyst
Amazon
08.2023 - Current
- Led Anti-Money Laundering (AML) risk assessments and implemented strategic controls within the Gift Card department.
- Ensured compliance with global regulatory standards using advanced data tools and internal platforms.
- Filed Suspicious Activity Reports (SARs) in accordance with legal requirements
- Partnered with cross-functional teams to improve AML processes and risk mitigation strategies.
- Utilized Advanced Excel and SQL for data analysis and reporting to support decision-making.
Transaction Risk Investigator
Amazon
11.2019 - 08.2023
- Investigated high-risk fraud patterns across international marketplaces, improving fraud prevention and credit risk systems.
- Maintained six key customer metrics, ensuring adherence to quality and operational benchmarks.
- Mentored new hires and enhanced team performance through targeted coaching and metric-driven reviews.
- Spearheaded productivity and morale initiatives, including IPH metrics and team engagement reports.
Support Associate
Groupon
11.2018 - 08.2019
- Handled daily stakeholder communications and maintained 100% quality in service delivery.
- Trained and mentored new hires, improving team onboarding efficiency.
- Worked on various tools for support analytics and workflow management.
Education
BCA - Bachelor of Computer Applications
Bapu Degree College
01.2012 - 01.2015
MCA - Computer Applications
M.S Ramaiah Institute of Technology
01.2015 - 01.2018
Skills
Risk & Fraud Management
Projects And Achievements
Productivity Metrics Drive: Designed ramp-up plans and reporting systems for new hires, improving Investigations per Hour (IPH) metrics across two quarters.
Timeline
Sr. Risk Control Analyst
Amazon
08.2023 - Current
Transaction Risk Investigator
Amazon
11.2019 - 08.2023
Support Associate
Groupon
11.2018 - 08.2019
MCA - Computer Applications
M.S Ramaiah Institute of Technology
01.2015 - 01.2018
BCA - Bachelor of Computer Applications
Bapu Degree College
01.2012 - 01.2015
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