Manoj Kumar
Hyderabad
Summary
Dynamic and results-driven Sr Risk Control Analyst with expertise in fraud detection and risk assessment at Amazon. Proven ability to enhance compliance and productivity through innovative solutions and effective communication. Skilled in data analysis and problem-solving, consistently achieving quality metrics and improving team performance. Passionate about creating safe eCommerce environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Risk Control Analyst/ Expert AML Analyst
Amazon Development Centre India Pvt. Ltd.
Hyderabad
09.2016 - Current
- We protect Amazon businesses exposed to customer abuse while maintaining the highest level of customer experience for our good customers.
- We work on highly sophisticated, data-centric systems that can detect abusive patterns across millions of transactions.
- We (Amazon) build platforms to ensure that every eCommerce transaction is trusted, safe and protected from fraud.
- Following global standards and standard policies and procedures to avoid risk.
- Working as a knowledge expert for the process.
- Keep monitoring the work queues & resolving day to day business queries.
- Timely coordination with team members to maintain workflow without interruptions.
- Ensuring the compliance and regulatory requirements are adhered to and taking appropriate measures to minimize exposure.
- Worked as process executive.
- Have conducted team meetings for SOP updates and newsflash on a weekly basis.
- Have taken QA sessions and brainstorming sessions weekly for improvement of quality metrics.
- Have done QA audits for the team for the quality metrics to be intact with threshold.
- Publishing various daily & weekly reports related to team & individual performance & health.
- Auditing tasks for Quality improvement.
- Coaching & providing feedback to the investigators for individual development.
- Sharing best practices amongst the team to create a smooth journey toward the monthly goal.
- Responsible for reducing unproductive time of the team & tasks that are locked to an investigator but not resolved.
- Taking various measures for maximizing productivity and maintaining hygiene.
- Taking care of KNET completion responsibility and making sure everybody in the team scores a passing mark and completes in on time.
- Making sure to give inputs about how defects can be ignored and do all the necessary checks and also maximizes productivity.
- Suggested to change board that, creating a Group on Chime on ROA (Ring of Accounts) sellers or Patterns can mention all the details and add up along with SID (Seller ID) so that it becomes really helpful for other investigators who get similar cases or same pattern, they can save time and act accordingly.
- Also Suggested to make changes on the new Questionnaire as it cannot be same for Appeals and Enforcement as we have different Checks to follow, and changes also occurred and it made a big impact now it has become a lot easier than before.
Customer Due Diligence - FATCA Analyst
HSBC
04.2015 - 07.2016
- A Customer Due Diligence (CDD) Analyst, particularly one specializing in FATCA, focuses on verifying client identities, assessing risks, and ensuring compliance with regulations like FATCA and CRS. This role involves gathering and analyzing client data, performing periodic reviews, and reporting findings to regulatory bodies. They also play a role in identifying and mitigating risks associated with client relationships.
Sports Coach
KOOH Sports Pvt Ltd
08.2013 - 04.2015
- I was responsible for developing and delivering engaging physical education programs for students, focusing on skills development, sports participation, and promoting a positive attitude towards physical activity
Fraud Risk Investigator/Transaction Risk Management
Amazon
Hyderabad
- A Fraud Risk Investigator/Transaction Risk Management job description involves analyzing financial transactions to identify and prevent fraudulent activities, money laundering, and other financial crimes. They investigate suspicious transactions, assess risks to mitigate losses
Education
MBA - Marketing & Finance
St. Peters Engineering College
Hyderabad08-2014
B.COM -
Wesley Degree College
Hyderabad06-2012
Board of Intermediate - Commerce
Kendriya Vidyalaya
Hyderabad07-2009
Secondary School Certificate -
Kendriya Vidyalaya
01.2007
Skills
- Tally (version 9) proficiency
- Data analysis
- Transaction monitoring
- Risk assessment
- Fraud detection and prevention
- Problem solving and critical thinking
- Risk mitigation strategies
- Documentation review
- Multitasking skills
- Communication skills
- Microsoft Office suite
- Diploma in computer hardware and technology
- Fraud detection
Accomplishments
- Received multiple appreciations from the business on a number of occasions for the quality and for completing peak volumes
- Proactive in understanding and implementing procedural updates as and when received, and support the team members by floor walking
- Performed dance in the Amazon
- Excellent in football
- Placed 1st in the regional open football tournament, Visakhapatnam, 2008
- Placed 1st in shot put at the regional open junior meet U-18 in Visakhapatnam
- Placed 3rd in 200 meters at the regional open junior meet U-18 in Visakhapatnam
- Member of an official HSBC football team
- Professional dancer
- Worked as a dance instructor in Rhythmzz Academy of Dance and a member of a Unanimity crew
- Won IIT Hyderabad, Footloose, and so many other college fests
- Participated in Red Bull BC (B-boying championship) in Mumbai
- Well-trained in hip hop, Bollywood, freestyle, and bboying
Personal Information
- Date of Birth: 05/25/91
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Dancing
- Long drives
- Playing table tennis
- Chess
- Football
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Music
- Hip Hop
- Trap
- EDM
- House mix
- Trance
- Techno
Personal Assets
- Ability to work hard with strong determination.
- Loyalty towards the organization.
- Good interpersonal skills and get along with fellow people.
Certification
- Diploma in Hardware and Networking
Timeline
Sr Risk Control Analyst/ Expert AML Analyst
Amazon Development Centre India Pvt. Ltd.
09.2016 - Current
Customer Due Diligence - FATCA Analyst
HSBC
04.2015 - 07.2016
Sports Coach
KOOH Sports Pvt Ltd
08.2013 - 04.2015
Fraud Risk Investigator/Transaction Risk Management
Amazon
MBA - Marketing & Finance
St. Peters Engineering College
B.COM -
Wesley Degree College
Board of Intermediate - Commerce
Kendriya Vidyalaya
Secondary School Certificate -
Kendriya Vidyalaya
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