Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic
Swapan Sarkar

Swapan Sarkar

AML Specialist, Risk Analyst, Compliance Expert
Nalagarh,HP

Summary

Dynamic AML Specialist with a proven track record at JP Morgan Chase, excelling in customer relations and analytical thinking. Enhanced customer satisfaction through expert problem-solving and efficient complaint resolution. Championed new software tools, improving team collaboration and streamlining workflows, leading to increased loyalty and repeat business.

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

8
8
years of professional experience
4
4
Languages

Work History

AML Specialist, Risk Analyst, Compliance Expert

JP Morgan Chase & Company
08.2020 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

AML Specialist, Risk Analyst, Compliance Expert

Accenture
11.2017 - 06.2020
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Bachelor of Arts - Arts

Burdwan Univercity
Balagarh Bijoy Krishna Mahavidyalaya
04.2001 -

Skills

Customer relations

Additional Information

Skilled AML profession service specialist with over seven years of experience in transaction monitoring, risk analysis. Adept at leveraging investigative tools and data analysis ,drive compliance and optimize operational workflows. Track record of managing high value, time sensitive processes without compromising quality.

Software

E-offoce

Timeline

AML Specialist, Risk Analyst, Compliance Expert

JP Morgan Chase & Company
08.2020 - Current

AML Specialist, Risk Analyst, Compliance Expert

Accenture
11.2017 - 06.2020

Bachelor of Arts - Arts

Burdwan Univercity
04.2001 -
Swapan SarkarAML Specialist, Risk Analyst, Compliance Expert