Poojashree H S

• Risk & Fraud Investigations: Conducted end-to-end fraud investigations, detailed risk assessments, and complex data analysis to detect suspicious patterns, anomalies, and policy violations while ensuring regulatory compliance.
• System Validation & Decision Making: Validated high-risk account activities across multiple internal systems to support data-driven, risk-based decision-making.
• Quality Assurance & Operations: Served as the QA Single Point of Contact (SPOC) to enforce quality standards and process guidelines across team operations.
• Workforce & Metrics Reporting: Monitored operational metrics, leave utilization, and shrinkage, generating weekly management reports with actionable recommendations and risk insights.
• Process Improvement & Controls: Evaluated internal control processes and identified workflow gaps to eliminate operational weaknesses and strengthen risk management practices.
• Documentation & Compliance: Developed and maintained comprehensive documentation to ensure strict adherence to organizational policies and regulatory standards.
• Ad-Hoc Risk Response: Flexibly managed high-priority special projects and emergency tasks to address emerging risks and support strategic leadership goals.

• Requirements & Design: Partnered with Project Managers and Technical teams to define business requirements, validation logic, and data-mapping rules for an automated foreign-language transliteration solution used in regulatory reporting.
• Data Integration & Quality: Identified and integrated multiple data sources to enable conversion of foreign characters into standardized English formats, significantly improving reporting accuracy.
• Implementation & UAT: Led User Acceptance Testing (UAT), validated system behavior, and provided functional guidance through deployment to ensure seamless execution.

FinCrime Analyst – Investigations | [Remote] | February 2024 – November 2024

• Escalated Case Resolution: Analyzed and resolved high-priority AML and Transaction Monitoring (TM) escalations, including High-Value Inbound (HVI) alerts exceeding threshold limits, making real-time decisions on top-up acceptances, Requests for Information (RFIs), or senior leadership escalations.
• AML & SAR Investigations: Conducted end-to-end investigations on complex money laundering cases, evaluating Unusual Activity Reports (UARs) to author detailed Risk-Based Investigation (RBI) notes and Suspicious Activity Reports (SARs).
• Identity Fraud & Verification: Identified biometric anomalies, synthetic IDs, AI forgeries, document fraud, mule accounts, and APP scams to mitigate financial loss and prevent fraud group activities.

• Collaborated with L1 alert team to analyze triggered events and assess transaction risks. by analysing triggered events and mitigating transactions or raising requests for information based on scenarios.
• Assisted L2 RFI team in evaluating triggered alerts through comprehensive account reviews and analysis of transaction patterns.
• Reviewing and analysing the account for a certain review period based on trigger event for UAE bank.
• Conducted periodic account reviews to verify updated KYC documents, employment details, residence, and sources of income beyond monthly salary.
• Conducting extensive Public domain search to validate the ultimate source of funds and to analyze the customers' profile.
• Reviewed submitted documents to evaluate potential mitigation options.
• If any suspicious activity is noted, action will be taken on the account as per SOP.

Fraud & Financial Crime Threat Detection:

• Performed KYC and identity verification checks to ensure compliance with regulations. Conducted biometric and documentary checks, evaluating ID proofs, live selfie verifications, and IP address logs; detected forged, AI-generated, "photo-of-photo," or forced selfie documentation to mitigate fraud risk.
• Investigated accounts for Authorized Push Payment (APP) scams, money mule networks, hidden transaction patterns, and syndicated fraud rings.
• Process improvement & high-velocity SLA execution: Contributed to procedure improvement team; managed live cases under strict 3-hour SLAs, enhancing operational efficiency while maintaining regulatory compliance.
• Ensured adherence to internal policies and compliance frameworks in daily operations. documented activities and resolved formal customer complaints.

• Screened transactions for compliance with regulations.
• Reviewed and investigated KYC and CDD to ensure adherence to compliance standards.
• Checked client accounts for compliance with government and global regulations.
• Conducting sanction periodic screening.
• Screening the primary customer and associated parties.
• Requested customer documents to verify the account.