Sharanya Sudhakaran
Chennai
Summary
Experienced system administrator with several year background in information technology. Expert the field and systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
Tata Consultancy Services
04.2023 - Current
- Joined AO team in March 2023, L2 Support specialist
- Providing L2 support to 8 LOB's across client environment
- Linux/Unix shell scripting
- Azure development
- Control- M monitoring
- Shell scripting in both the platforms C1P & C1U
- Putty
- Working in Informatica 10 & 9
Product Support Specialist
Tata Consultancy Services
04.2022 - 04.2023
- Joined Batch team in April 2022, where the tools used are OVO and CyberArk
- Creating and escalating incidents that come up in OVO to respective teams
- Check for the status of Star Jobs in CyberArk
- Mailbox Monitoring: Providing status of Jobs from Autosys servers to respective teams
- Rerunning jobs using fsj commands
- Executing commands in C1P servers according to the instructions from L2 teams
Sharepoint Administrator
HCL Technologies
03.2021 - 03.2022
- As Sharepoint Administrator, I assist the users with SCA related access issues
- Permission issues, Nintex workflows, and Infopath
- As the SCA of the site, we can assist the users with issues like Nintex workflow modification, send receivers issue, Nintex workflow stuck etc
Global Move Coordinator- GIMC Access Admin
HCL Technologies
Chennai
04.2019 - 03.2021
- Part of ExonMobil Access Admin team - Global ID Move Coordinator (GIMC)
- Helps VIP, directors and other high end professionals like Litigation Holds(LT), VIP LT Hold, Silver LTD Holds in moving their accounts from one domain to another
- User Move - Within the same domain transfer of server
- Only transfer of H drive and shared I drive to the new location
- Domain move - Transfer of Outlook, Drives, Sharepoint, EDA to new location server to different Domain
- Domain Controller Move - Shifting the domains with support of old domain
- Changing Ownership of assets in past job role - Helps High end professionals in retaining or giving up their ownership of professional assets in their previous job role when transferring to new job location/role
Product Support Engineer
HCL Technologies
Noida Area SEZ
04.2018 - 04.2019
- Working with HAEMONETICS which is a Healthcare project and providing technical application support to two of the HAEMONETICS products- eDonor & Haemosphere
- Work Roles involves Ticket creation using Customerwise ticketing tool, Analyzing Product defects and enhancement requests in JIRA
- Providing 24
- 7 technical application support on emails & phone by running SQL queries in SQL Server management Studio and analyzing back-end codes written in core java
- Writing Scripts in SQL and sending across L2 for running the script
- Monitoring the backend Daily job failures & exploring reasons of job failures
- Tools used in Backend troubleshooting - SQL server Management Studio, eclipse, BOMGAR, putty, FileZilla
- Providing training to new hires in the products - eDonor & Hemasphere and troubleshooting their queries
Associate Software Engineer
Sears Holdings India
Pune
02.2017 - 03.2017
- Providing Support to Java Applications
- Trouble Shooting Database job failures in Java applications
- Using tools like Control - M, Service Now
Intern
Sears Holdings India
Pune
05.2016 - 02.2017
- Providing Technical Support to Java Applications
- Using tools such as Control M, Service Now, Putty
Education
Post Graduation Diploma in Mobile Computing - Mobile Computing
Centre For Development of Advanced Computing (C-DAC)
Pune01.2016
Bachelor of Technology (B.Tech.) - Computer Science
H.R.INSTITUTE OF TECHNOLOGY, MORTA, GHAZIABAD
Ghaziabad01.2015
Skills
- IT Service Management
- IT Operations
- Identity and Access Management (IAM)
- US Healthcare
- Sharepoint Administrator
- Active Directory
- Putty
- Unix
- Linux
- Autosys
- Ms SQL
- Core Java
- RPA
- Azure development
- Shell scripting
- Technical troubleshooting
- User access management
- Database management
Certification
- Learning SQL Server 2017
- RPA Certification in UiPATH
- Introducing Robotic Process Automation
- UiPath: Robotic Process Automation (RPA)
- Learning Python
Awards
Recognize and Reward Award
Timeline
System Administrator
Tata Consultancy Services
04.2023 - Current
Product Support Specialist
Tata Consultancy Services
04.2022 - 04.2023
Sharepoint Administrator
HCL Technologies
03.2021 - 03.2022
Global Move Coordinator- GIMC Access Admin
HCL Technologies
04.2019 - 03.2021
Product Support Engineer
HCL Technologies
04.2018 - 04.2019
Associate Software Engineer
Sears Holdings India
02.2017 - 03.2017
Intern
Sears Holdings India
05.2016 - 02.2017
Post Graduation Diploma in Mobile Computing - Mobile Computing
Centre For Development of Advanced Computing (C-DAC)
Bachelor of Technology (B.Tech.) - Computer Science
H.R.INSTITUTE OF TECHNOLOGY, MORTA, GHAZIABAD