Madhumala H M

• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
• Resolved system test and validation problems to provide normal program functioning.
• Participated in design and planning exercises for future software rollouts.
• Participated with clients in discussion meetings.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Explained project technical risks and benefits during project kick-off.
• Assisted with creation of Process Design Document, Solution Design Document, Operational Impact Document.

• Analyzed problematic areas causing issues in Blueprism production platform to provide recommendations and solutions.
• Collaborated with development teams to define, strategize and implement automations in production environment.
• Improved performance, hiring practices and management systems to facilitate smooth take back of automations from the contractor companies.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Aligned closely with business stakeholders and employees to gather information and gain operational insight.
• Onboarded and managed new client accounts to boost retention rates.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.

• Analyzing requirements as per the given Technical Specification documents from client and developing end to end solution .
• Created customized development frameworks for customers based on specific business goals and budgetary constraints.
• Utilized different methods to troubleshoot software and hardware issues.
• Escalated project-related issues quickly to help rectify problems and avoid delays.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
• Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
• Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

• Understanding the user requirements, designing and developing application
• Worked on Reports using Component One DLL’s.
• Involved in localization of the application

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.