Madhumita Mahalle
Nagpur
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Assistant Manager - Operations
Sankash
05.2025 - Current
- Handled customer complaints, resolving issues promptly to maintain positive relationships.
- Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
Counselor
Suraasa
09.2022 - 10.2026
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Sales Manager
Whitehat Junior
02.2020 - 03.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Business Development Executive
Byjus
03.2018 - 01.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Customer Service Officer
Indigo Airlines
02.2015 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
10th - Science Education
MODERN SCHOOL
Nagpur03-2008
12th -
SFS COLLEGE
02-2010
B.E -
SBJITMR
NagpurSkills
- Business Development and Planning
- Prospecting and Cold Calling
- Renewal Opportunities
- Efficient Sales Transactions
- Sales Development
- Collection Calls
- Pipeline Development
- Performance Evaluations
- Process Improvement
- Customer relationship management
- Sales strategy
- Team coaching
Additional Information
- Father's Name: Late David Thumbunkel
- Mother's Name: Mita Thumbunkel
- Date Of Birth: 14 March 1992
- Sex: Female
- Marital Status: Married
- Languages known: Hindi, English, Bengali, basic bhasha Indonesia
- Permanent address: Rabjyot nest opp. Punjab national bank Nagpur 440017
- Declaration: I hereby declare that the above information is correct and true to the best of my knowledge.
Timeline
Assistant Manager - Operations
Sankash
05.2025 - Current
Counselor
Suraasa
09.2022 - 10.2026
Sales Manager
Whitehat Junior
02.2020 - 03.2022
Business Development Executive
Byjus
03.2018 - 01.2020
Customer Service Officer
Indigo Airlines
02.2015 - 02.2018
10th - Science Education
MODERN SCHOOL
12th -
SFS COLLEGE
B.E -
SBJITMR