Madhumita Patnaik

MADHUMITA PATNAIK
📞 +91 8105393612 | ✉️

Led strategic optimization initiatives aligning with business goals across global functions.

• Chaired the weekly Global Service Line Management (SLM) Forum to drive key discussions and decisions.
• Drove standardization of operational processes through cross-functional collaboration.
• Acted as a strategic interface between global ops and support units, enhancing communication and execution.
• Oversaw automation projects from design to deployment, improving efficiency and accuracy.
• Monitored project performance, tracking KPIs and SLAs for continuous improvement.
• Managed global project implementation, ensuring on-time, on-budget delivery.
• Delivered monthly executive performance reports with actionable insights.
• Led Business Continuity Planning (BCP), including simulations rated "Best-in-Class".
• Completed Kaizen Green Belt certification and drove lean initiatives.

• Co-created client-centric transformation solutions in collaboration with Ops teams.
• Re-engineered key business processes, leading to measurable improvements.
• Analyzed SLAs and KPIs to identify areas for strategic improvement.
• Benchmarked best practices and built transformation roadmaps.
• Delivered multiple Six Sigma and Lean projects, driving cost and time efficiencies.
• Implemented spend analytics platform to enhance procurement insights.

• Developed and integrated Electronic Data Interchange (EDI) solutions on a Mainframe platform.
• Led the onboarding and integration of global partners through tailored EDI solutions.