Sudesh Shettigar
Service Line Manager
Bengaluru,Karnataka
Summary
Organized Service Line Manager & Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Floor coordination and commitment to patient happiness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Service Line Manager
Mr. Narendra
Bangalore, Karnataka
12.2021 - Current
- Established a culture of excellence within the team by setting clear expectations, providing regular feedback, and promoting continuous learning opportunities.
- Streamlined workflow processes, eliminating bottlenecks and maximizing productivity within the service line team.
- Developed and executed strategic plans to drive growth within the service line, resulting in increased revenue.
- Enhanced customer satisfaction through timely resolution of service issues and proactive communication.
- On routine basis - Patient Room blocking, Insurance Pre-approval documents collection & Form fill up, Insurance Query answering, Cost estimation of all surgical & medical procedures, Patient financial counseling, Room up-gradations, Surgery clearance, Outstanding patient bill follow up, Planned discharge updates, Discharge process follow up, Discharge patient query handling & feedback collections, Post discharge follow up reminder. Patient Data maintaining.
- Coordination done for general surgery workshop conducted for doctors training.
Patient Relations Representative
Kavitha Subramani
Bangalore
12.2018 - 11.2021
- Resolved patient problems, improved operations and provided exceptional team support.
- Handling with angry Patient to understand needs and resolving Patient queries.
- Patient Feedback Data collecting, Ticketing and Bucketing, CAPA analysis and Patient Communication.
- Consolidation of Weekly & Monthly Discharge TAT and reporting to Quality.
- Monthly MRM PPT preparation and sending to Manager.
Education
High School Diploma -
Govt. First Grade High School
Bailur, Karkala TQ, Udupi Dist. 01.2011 - 01.2012
Bachelor of Commerce - Commerce
MPM Govt College.
Karkala. 01.2013 - 01.2015
MBA - Health Administration
Alva's College Of Hospital Administraion.
Moodbidri, Mangalore. 01.2016 - 01.2018
Skills
Operational improvement
undefinedWork History
Service Line Manager
Mr. Narendra
Bangalore, Karnataka
12.2021 - Current
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
Timeline
Service Line Manager
Mr. Narendra
12.2021 - Current
Patient Relations Representative
Kavitha Subramani
12.2018 - 11.2021
MBA - Health Administration
Alva's College Of Hospital Administraion.
01.2016 - 01.2018
Bachelor of Commerce - Commerce
MPM Govt College.
01.2013 - 01.2015
High School Diploma -
Govt. First Grade High School
01.2011 - 01.2012
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