Madhuprabhakar Thippulannagari
Bangalore
Summary
Technical Product Support Specialist III with significant experience in travel technology, currently improving customer satisfaction at Sabre Travel Technologies India. Expertise in GDS systems including Amadeus, Sabre, and Galileo and ATPCO fare-loading tools, with a strong record of resolving complex pricing issues and enhancing operational efficiency. Proficient in data visualization tools such as Tableau and Power BI, complemented by robust analytical and problem-solving skills. Previous experience includes roles as Category Specialist at Mystifly Consulting and Quality Analyst/Pricing Analyst at Tata Consultancy Service, demonstrating capabilities in API languages and quality assurance.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Technical Product Support Specialist III
Sabre Travel Technologies India
Bangalore
02.2024 - Current
- Delivered exceptional support to airlines and agency customers on pricing, taxes, and ancillaries.
- Provided specialized assistance with complex pricing scenarios for Sabre customers and partners.
- Analyzed high-complexity airfare-related issues using real-time diagnostics and database visualization.
- Recommended corrective actions for pricing discrepancies based on financial impact analysis.
- Coordinated with third-party vendors to resolve customer inquiries efficiently.
- Assisted junior staff in troubleshooting technical inquiries and enhancing problem-solving skills.
- Conducted research on agency debit memos to ensure compliance with Sabre fare guarantee policy.
- Highlighted necessary system fixes to improve usability and address pricing issues.
Category Specialist
Mystifly CONSULTING
Bangalore
06.2018 - 01.2024
- Onboarded new suppliers and configured Mystifly software per customer specifications.
- Analyzed business models, creating vendor credentials within Mystifly software.
- Monitored contract usage for compliance, ensuring optimal performance and efficiency.
- Developed training programs for new employees to uphold company policies.
- Reviewed supplier contracts, identifying improvement opportunities and negotiating favorable terms.
- Exported data from Power BI to analyze and reduce booking failures.
- Resolved reconciliation team issues, verifying loss bookings and identifying root causes.
- Provided clerks with essential information for accurate price tag printing.
Fare Distributor
FAREPORTAL INDIA PVT LTD
Pune
06.2017 - 06.2018
- Executed loading of airline contracts into Galileo fare loading tool, ensuring quality checks were performed.
- Provided functional support and resolved customer issues efficiently.
- Maintained up-to-date records on fare contract loading, establishing alerts for monitoring effectiveness and expiry.
- Reviewed and compared contracts, collaborating with suppliers to identify areas for improvement.
- Monitored contract usage and effectiveness regularly to optimize outcomes.
- Managed daily workload and tasks related to fare loading operations.
- Resolved issues identified by reconciliation team, enhancing accuracy in bookings.
- Developed comprehensive training program for new hires, covering company policies and job responsibilities.
Quality Analyst/Pricing Analyst
TATA CONSULTANCY SERVICE, THAI International Airlines
MUMBAI
12.2015 - 06.2017
- Managed loading and distribution of public, private, and various fares to GDS via ATPCO.
- Conducted quality checks in CRS platforms including Amadeus, Sabre, and Galileo.
- Developed monthly and quarterly statistical reports for leadership and quality improvement initiatives.
- Created and maintained documentation for quality assurance procedures.
- Defined and implemented quality initiatives to mitigate risks effectively.
- Participated in performance improvement initiatives to enhance operational efficiency.
- Oversaw coding of fares and related products, including rules and conditions.
- Demonstrated expertise in ATPCO and GDS systems (Sabre, Galileo, Amadeus).
Education
PGDM - Sales And Marketing Education
Acharya Bangalore B-school
Bangalore B. Sc - Business Statistics
Srikrishna Devaraya University
HindupurSome College (No Degree) - Tourism and Travel Management
IATA Foundation
Mumbai Skills
- Fare loading expertise
- API languages knowledge
- GDS experience (Amadeus, Sabre, Galileo)
- Manual testing and SDLC
- Data visualization (Tableau, Power BI)
- Bug tracking software proficiency (Jira, Mantis)
- Advanced Excel skills
- Quality assurance techniques
- Geography and tourism knowledge
- Fare calculation and pricing analysis
- Technical troubleshooting skills
- Effective communication skills
- Application integration experience
Accomplishments
- I received the Best Employee Award twice at Mystify for my outstanding performance
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- NDC - Air shopping module
Timeline
Technical Product Support Specialist III
Sabre Travel Technologies India
02.2024 - Current
Category Specialist
Mystifly CONSULTING
06.2018 - 01.2024
Fare Distributor
FAREPORTAL INDIA PVT LTD
06.2017 - 06.2018
Quality Analyst/Pricing Analyst
TATA CONSULTANCY SERVICE, THAI International Airlines
12.2015 - 06.2017
PGDM - Sales And Marketing Education
Acharya Bangalore B-school
B. Sc - Business Statistics
Srikrishna Devaraya University
Some College (No Degree) - Tourism and Travel Management
IATA Foundation
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