Summary
Overview
Work History
Education
Skills
Skillsandtechnologies
Timeline
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Sachin

Bengaluru,Karnataka

Summary

An enthusiastic lead thrived to generate profits and bring the maximum quality outcome for the company. A hardworking, innovative and motivated person willing to always improve the status quo. Areas of expertise focus on generating Quality and profits for the company with good leadership qualities.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Technical Product Support Specialist III

SABRE
Bengaluru
10.2023 - Current
  • Provided expert-level support for Radixx airline reservation and passenger service systems, ensuring seamless operations for clients.
  • Diagnosed and resolved system issues minimizing downtime and enhancing user experience.
  • Involved in major Incident resolving calls collaborating with other teams, helping resolve the issues that could impact the Operations and Revenues for the airlines.
  • Maintained detailed documentation of the support cases and system configurations for future reference.

Senior Technical Support Engineer T2

BETSOL
06.2021 - Current
  • Provided in depth technical support to clients at Tier 2 level and handled client escalations for software related issues
  • Worked for escalated issues on applications like Vmware, citrix and Secure remote applications
  • Worked on troubleshooting the issues on Chat process while handling multiple chats at once
  • Worked on calling clients as well for account related issues and further escalations
  • Provide high quality and timely escalation analysis, information and reports to leads and meet all the deadline dates of the escalated tickets to be resolved

Route Manager

Air India Express
05.2019 - 05.2021
  • Strategic Inventory optimisation for India/Kuwait / Saudi Arabia / UAE / India, Air India Express routes
  • Filing the fares in the system with suitable gaps amongst the RBDs for date ranges based on the statistical analysis of historicity and demand trends
  • Evaluate Pricing proposals based on trend analysis and market demand
  • Adjust core Pricing Structures and implement market specific sale fares as needed to stimulate demand
  • Implementing Pricing decisions based on information produced from the Booking Curve and Channel wise Sales reports
  • Ensure fares are kept accurately at the appropriate time analyzing the competitive fares
  • Monitor the future booking and revise the pricing strategy according to market conditions
  • Actioning the group fare requests, performing modification actions for flight delays, rescheduling and reaccommodation
  • Coordinating with Stations and Finance Department to Undergo Revenue Reconciliation activities for No-show, Ures, Nrec and Goshow Passengers
  • Develop weekly and daily revenue reports and forward booking using Slicer tool

Technical Support Engineer

Hewlett-Packard Inc.
05.2017 - 10.2018
  • Providing Technical support to English speaking customers for Laptops and Desktops
  • Dispatching cases for visit of Site Engineers
  • Chain supply Management (DST)

Apprentice

Hindustan Aeronautics Limited
04.2016 - 03.2017
  • Shadowed Aeronautical engineering and mechanical teams and helped prepare Helicopter, Aircraft and advanced fabrication reports and documentation of log sheets and route books for every Quality Inspection of aircrafts and Helicopters
  • Took initiative to learn the stage by stage manufacturing and maintenance and daily inspection of Aircrafts and Helicopters and their mechanical parts and boosted the practical knowledge of the testing equipments used in the aviation industries for the flight safety and efficient performance

Education

Matriculation -

Kendriya Vidyalaya No.1
Bengaluru, India
04.2008 - 05.2009

Intermediate -

Kendriya Vidyalaya No.1
04.2010 - 05.2011

Bachelor's in Engineering - Aeronautical

Shanti Charitable Trust
09.2011 - 05.2015

Skills

Excellent verbal and written communication skills

Ability to organize and prioritize projects

Strong time management skills

Team collaboration

Incident management

Application support

Escalation management

Skillsandtechnologies

  • Excellent verbal and written communication skills
  • Indepth understanding of Airline industry trends and their impact on revenue
  • Strong financial skills to effectively manage Airline revenue
  • Ability to organize and prioritize projects with conflicting deadlines and thrive in a dynamic environment with efficient results.
  • Strong time Management and organizational skills
  • Enjoy working as a part of team in a collaborative environment and equally enjoy working independently.

Timeline

Technical Product Support Specialist III

SABRE
10.2023 - Current

Senior Technical Support Engineer T2

BETSOL
06.2021 - Current

Route Manager

Air India Express
05.2019 - 05.2021

Technical Support Engineer

Hewlett-Packard Inc.
05.2017 - 10.2018

Apprentice

Hindustan Aeronautics Limited
04.2016 - 03.2017

Bachelor's in Engineering - Aeronautical

Shanti Charitable Trust
09.2011 - 05.2015

Intermediate -

Kendriya Vidyalaya No.1
04.2010 - 05.2011

Matriculation -

Kendriya Vidyalaya No.1
04.2008 - 05.2009

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