Madhur Jaiswal
Pune,Maharashtra
Summary
Accomplished Change Manager with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. ITIL V4 Foundation certified and looking forward for further curriculum trainings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Lead - Change Management
T-Systems
10.2022 - Current
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Developed training materials and resources for smooth transitions during organizational changes.
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
- Undertook the role of CAB approver for all global customers for High risk changes.
- Carried out Zombie hunting activities to reduce ageing changes, Out of time changes and review Unsuccessful changes.
Team Lead
Infosys
06.2021 - 10.2022
- Act as People Manager for performance management, professional growth and development of the team member Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team Perform other Workforce Management duties - schedule management, leave management, report management, compliance management and training logistics Assist with projects, audit and compliance reviews
- Conduct quarterly, mid-year and year end reviews with each employee and review career development Handling escalations effectively and monitoring the quality of work Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities Manage employee productivity and quality performance through established scorecard metrics
Program Manager - Application Support
Infosys
06.2020 - 06.2021
- Working with stakeholders to assist in launching a new product
- Using product for Beta testing and providing feedback
- Alignment of tasks to team and tracking progress, Working on new weekly experiments to decide the course of product
- Keeping track on quality using established metrics.
Change Manager
Infosys
01.2018 - 06.2020
- Creation of changes based on scope assigned
- Drafting details implementation plan in change according to task
- Representation of changes in Pre-CAB and CAB meetings
- Approvals, Implementation, Review of Changes
- Security upgrades (patching) for Windows, Solaris and Linux servers.
Tech Lead
Mphasis Ltd
04.2015 - 01.2018
- Creation and modification of Knowledge Base Ownership of applications and application based servers
- Server installation and removal support
- Implementation, Approvals, Review of Changes.
Incident Manager
Mphasis Ltd
10.2013 - 04.2015
- Isolate and provide suggestions on outage issues (P1 or P2)
- Knowledge of SM tools Active Directory, Maximo, Remedy and Service NOW Ticketing Tools Monitoring the OS & hardware alerts from UNIX and Windows servers.
Education
Bachelor of Engineering - Computer Science -
Amrutvahini College of Engineering
Sangamner05.2013
Skills
- Leadership skills
- Project Management
- Process Improvement
- Client communications
- Report Writing
- Quality Control
Languages
English
Hindi
Certification
ITIL V4 Foundation
Timeline
Project Lead - Change Management
T-Systems
10.2022 - Current
Team Lead
Infosys
06.2021 - 10.2022
Program Manager - Application Support
Infosys
06.2020 - 06.2021
Change Manager
Infosys
01.2018 - 06.2020
Tech Lead
Mphasis Ltd
04.2015 - 01.2018
Incident Manager
Mphasis Ltd
10.2013 - 04.2015
Bachelor of Engineering - Computer Science -
Amrutvahini College of Engineering
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