Raja Kandibanda

Change Manger

• Directed the project team, facilitating contractor activities to deliver projects under budget and within stringent deadlines.
• Oversaw project progress, modifying plans and resources as required to meet objectives.
• Analyzed business processes to uncover strengths, weaknesses, and opportunities for enhancement.
• Developed innovative and strategic proposals to expand the business and client portfolio.
• Facilitated regular project reviews and reports for senior management, emphasizing achievements, and highlighting areas for improvement.
• Enabled effective communication among project stakeholders to ensure alignment with strategic objectives.
• Collaborated with clients to establish project scope, objectives, and deliverables, nurturing robust relationships.
• Presented status reports to stakeholders for budgeting and planning purposes.
• Executed post-implementation evaluations to assess the long-term effects of change initiatives, providing recommendations for continuous enhancements.
• Mitigated project conflicts and challenges using adept problem-solving and negotiation strategies.
• Championed customer needs through close collaboration with product development teams to integrate feedback.
• Collaborated with cross-functional teams to ensure smooth transition processes.
• Created communication plans to inform stakeholders about upcoming changes.
• Created communication plans to ensure stakeholders were informed of changes throughout the process.
• Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.

Project Manager:

• Drafted and finalized the Statement of Work (SOW) for a new project with cross-functional teams to define the scope, deliverables, timelines, acceptance criteria, and pricing, resulting in streamlined project management and successful on-time delivery.
• Directed project management and change requests, capturing customer requirements for on-time, budget-adherent delivery.
• Conducted regular team meetings and stakeholder updates, promoting open communication and collaborative problem-solving.
• Managed the development of project documentation, ensuring clarity and accuracy in records across project lifecycles.
• Collaborated with technology teams to streamline Business As Usual operations.
• Established monthly KPIs and monitored performance against objectives to enhance sales strategies.
• Introduced new services such as ServiceNow and Ignio to enhance operational efficiency.
• Oversaw critical incidents, directing resolution efforts to mitigate business disruptions.
• Executed internal audits to verify compliance with organizational and regulatory standards.
• Addressed customer escalations as the primary contact, facilitating swift resolutions and enhancing customer satisfaction.
• Conducted knowledge transfer sessions to optimize onboarding and improve information sharing.
• Oversaw onboarding and offboarding processes for internal staff and clients, ensuring compliance.

• Collaborated with team members to identify and eliminate software bugs.
• Engineered and deployed software solutions addressing client requirements, boosting system functionality, and user satisfaction.
• Guided junior developers, imparting expertise and best practices to enhance team development and knowledge expansion.
• Analysed and resolved software issues to identify and correct discrepancies.
• Employed Agile methodologies to oversee project lifecycles, guaranteeing prompt delivery of features and bug fixes.
• Delivered comprehensive project reports weekly to update manager on milestones and progress.
• Applied Agile methodologies throughout the software development life cycle, fostering teamwork and efficient project management.

• Developed and maintained scalable MVC .NET applications to meet business objectives and user needs.
• Analyzed existing programs to determine improvements and enhancements needed for better performance.
• Worked with colleagues to create teaching materials, manuals, and learning environments to support training plans and activities.
• Applied Agile methodologies throughout the software development life cycle, fostering teamwork, and efficient project management.
• Negotiated with stakeholders to define project scopes, ensuring alignment with business objectives.
• Conducted thorough unit and integration testing to identify bugs, and ensure high-quality software delivery.