Madhur Khandelwal

• Partner with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Pinpoint cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
• Propose intelligent automation (IA) solutions by utilising the latest technologies like Chatbots, NLP, OCR, RDA, Interact, Decipher etc. to improve the efficiency and accuracy of the processes.
• Perform feasibility test and produce Initial Process Analysis and ROI (Return on Investment) estimates, to help client understand the benefit of implementing IA solutions and drive project planning.
• Conduct walk-throughs and Q&A sessions with the respective clients/SMEs for the selected processes.
• Create workflow diagrams (AS-IS and TO-BE) and Gantt charts to clearly demonstrate processes and timelines.
• Prepare Functional Requirement Questionnaire (FRQ), Requirement Traceability Matrix, RACI matrix, and Cost & Effort estimations for the approved processes.
• Plan, design and schedule phases for large projects.
• Prepare Action plans and identify resources required to meet project goals and objectives.
• Collaborate with architects, developers, and QA to ensure a mutual understanding of the requirements.
• Prepare Process Definition Document (PDD) and help team build Solution Design Document (SDD).
• Work with QA team members to develop test strategy and plan, and review test cases, test scripts and test suites to ensure optimum coverage of requirements to deliver a high-quality solution.
• Provide regular updates on project status, including raising risks, issues, and impediments in a timely manner.
• Perform code reviews, test script reviews, and help client perform UAT (User Acceptance Testing).
• Take daily scrum calls and track development, testing and deployment progress for all my clients.
• Supervise processes to eliminate weak points or bottlenecks in business operations.
• Connect with Blue prism Executives to help client setup BPC Environment, resolve tool related issues and help them build relationships.
• Developed standard operating procedures and document workflows to drive current and future processes.
• Collaborate with upper management to drive strategy and implement new processes.

• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Worked with SMEs of various departments to go through all the existing processes to understand their functionality to figure out the good candidates for RPA/IA Automation.
• Prepared feasibility matrix, estimations & development plan for the selected processes for IA automation.
• Gather business requirements and prepare Process Definition Document (PDD).
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Helped design IA solution and took daily scrum calls for all the teams to track development & testing progress.
• Resolved requirement/development related queries and performed UAT for the developed IA solution.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
• Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed multiple accounts to ensure IA solutions are delivered on time.
• Managed projects starting from discovery phase to delivery phase, ensuring smooth development, testing, deployment and transition to client.
• Setup meetings with the client team to enable them to understand and utilize the RPA\IA Bot(s) in the most efficient and effective manner. Help them adapt the new way of working and familiarize them with the technology.
• Prepared Statement of Work (SOW) for all new projects or renewal of existing projects.

• Work with SMEs of various departments such as HR, TAX, Operations, Accounting to go through all the existing processes to understand their functionality to figure out the good candidates for RPA/IA Automation.
• Prepare cost and effort estimations, timeline, and development plan for automation.
• Gathered and analysed business requirements to prepare Business Requirements Document (BRD).
• Designed IA solution and prepared Process Definition Document (PDD) and Solution Design Document (SDD).
• Prepared weekly status reports, demo videos, performance reports and benefit realization dashboards for the client.
• Lead the Development team to successfully develop & deliver Intelligent Automation (IA) solution, help client perform QA and UA testing and deploy code to the Production environment.
• Worked with the client teams to prepare the Enhancements pipeline for processes running in Production
• Created Code standards and development guidelines to streamline all the new developed processes.
• Performed code reviews to ensure all solutions are aligned to pre-defined architectural specifications
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Performed existing code analysis to identify issues and areas of improvement.
• Developed over 20+ Bots, which are running successfully in Production environment.
• Performed feasibility test and created POC's for new processes.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Exceeded goals through effective task prioritization and great work ethic.
• Been to China for 1 month for an onsite role.
• Been to USA for 11 months for an onsite role.

• Analysed process recordings to prepare PDD.
• Developed 15+ Bots to provide IA solutions.
• Created test scripts for multiple processes.
• Performed QA testing.
• Created training materials for new resources/freshers.

Started my career as Functional Analyst, then moved to Automation testing and then finally to Robotic Process Automation domain. I joined accenture as an Intern and got 4 promotions (Intern > Associate Software Engineer > Software Engineer > Senior Software Engineer) over the duration of 4.5 years. Over the period, I have worked for multiple clients and delivered various processes. My initial experience of an analyst and tester allowed me to see the requirements with distinct perspective and delivered quality products.

Key Responsibilities:

• Worked with multiple clients in Insurance and Banking Domain to develop RPA automation using Blue Prism as well as Automation Test scripts using HP UFT and Selenium
• Was a part of the team which performed feasibility test, created automation architecture, Solution Design and Object Design documents
• Developed a practice which adheres to IT Control Policies throughout design, development and testing and incorporated Corporate Architectural Standards into application design specifications
• Enhanced and updated already existing scripts in Selenium