Madhur Malik
Functional Tester
Indore
Summary
- I am highly enthusiastic, skilled communicator and tech enthusiast to provide excellent customer service. I am having an overall 9 Years of relevant experience in Functional Testing and have knowledge of STLC and project development.
- Comprehensive knowledge of Business Process, QA Process, Software Development lifecycle Waterfall and Agile Methodologies.
- Business Requirement Analysis.
- Works in Agile Scrum for project management system.
- Multi Domain Experience which includes US Mortgage, Life Insurance and Ecommerce.
- Experience in End-to-End Testing, Re-Testing, Sanity and Regression Testing.
- Involved in test plan and test case review meetings.
- Hands on Experience in Jira and HP ALM for Test Cases.
- Playing a pivotal role in mentoring a team of 12 FTE for US Mortgage.
- Expertise in Designing action plan for the process.
Overview
11
11
years of professional experience
Work History
Functional Tester - IVR Testing
Tata Consultancy Services
Indore
05.2022 - Current
- Madhur Malik is assigned as an Offshore Team member for IVR applications where we have migrated the Client from legacy applications to Genesys Cloud.
- I am responsible for Test Case Creation, Test Execution and UI Testing.
- IVR Skills: Cyara Automation Tool, Genesys Suite and IVR Troubleshooting.
- Reviewed and delivered technical feedback for detailed test and analysis procedures.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Process Lead - NATIONSTAR (US Mortgage)
Tata Consultancy Services
Indore
09.2020 - 04.2022
- I was working as a Team lead in US Mortgage Process in which I was handling team of 12 FTE
- We as a team managing loan files of USA Mortgage where we receive files of Loan applicants and our responsibility is to review and validate documents required for loan processing.
- Assisted engineers in developing, building, and testing prototypes and products.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Managed quality assurance initiatives.
QA Professional 1 - US Life Insurance
DXC Technology
Indore
07.2016 - 04.2020
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Involved in test plan and test case review meetings.
- Develop test cases on various insurance work types and integrating new work types to existing IDE i.e., Cyber Life. End user of this Project is employees of DXC Technology which were working on Non-Financial Policies.
- Performing multiple testing such as Sanity, Integration and End to End testing to make sure no other work type is impacted because of new integration.
Software Tester
Ebullience Tech
Indore
06.2014 - 07.2016
- Collaborated with QA team to test software quality through manual testing.
- Well conversant with software testing methodologies including developing Test plans, Test scenarios, Test cases, Test procedures, Test reports and documenting manual.
- Conducted cold calls to explore and develop new overseas business opportunities.
- Excellent communication and interpersonal skills with problem solving abilities, effective in working independently and an exceptional team player.
- Developed and submitted business proposals, led team to pursue opportunities, and managed capture efforts.
Software Tester
Empexus
Indore
09.2012 - 05.2014
- Hands on Experience in Manual Testing and preparing Test Cases for Ecommerce Web based apps like Selling E-books and Video Courses developed in Open-Source CRM.
- Maintained positive relationships with existing clients by providing quality service in an effective manner.
- Helped developers in full case testing and deployment of new developments.
- Analyzed user stories and user cases for validity and feasibility.
- Advised developers on problems with databases, performance and other issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
Bachelor of Engineering -
Vindhya Institute of Technology and Science
Skills
IntelliJIdea, Postman, MS Office and FileZillaundefined
Accomplishments
- Awarded and appreciated by management in multiple occasions in TCS.
- Submit analysis in project improvement as Contextual Master.
- Appreciated "Spot Award" Thrice by Management in DXC Technology.
Personal Information
- Date of Birth: 08/31/1987
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Functional Tester - IVR Testing
Tata Consultancy Services
05.2022 - Current
Process Lead - NATIONSTAR (US Mortgage)
Tata Consultancy Services
09.2020 - 04.2022
QA Professional 1 - US Life Insurance
DXC Technology
07.2016 - 04.2020
Software Tester
Ebullience Tech
06.2014 - 07.2016
Software Tester
Empexus
09.2012 - 05.2014
Bachelor of Engineering -
Vindhya Institute of Technology and Science
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