TITTU PAULOSE

• Developed and executed detailed test cases for functional, regression, and user acceptance testing (UAT).
• Identified, documented, and tracked defects through their lifecycle using [Defect Management Tools like Jira].
• Collaborated closely with development and product teams to review requirements and enhance test scenarios.
• Conducted cross-browser testing to ensure compatibility across multiple platforms.
• Actively participated in daily stand-ups and sprint planning sessions as part of an Agile team.
• Performed smoke and sanity testing on new builds, providing immediate feedback to the development team.
• Utilized SQL for database validation and performed backend testing to ensure data integrity.
• Created and executed about 1000 test cases, reporting detailed findings and providing suggestions for improvements.
• Validated business requirements and provided insights into potential risks or areas for improvement.
• Worked with cross-functional teams to ensure timely delivery of high-quality software.

• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Documented testing procedures for developers and future testing use.
• Validated data integrity within systems through careful database-level testing using SQL queries.

• Handled over 500 customers professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained up-to-date knowledge of product and service changes.